Question about Dyson Ball DC24 Bagless Upright Vacuum

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The Dyson roller ball vacuum I have is making me crazy because the roller bar wont turn. What gives?

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Check that you dont have anything blocked in the roller, if all is clear there is a little red button on the side off the roller. Push this in and this will reset the roller... If that doesnt work, check that it is switched on with the switch next to the power button.. That should solve your problems

Posted on Oct 04, 2010

  • milly1989 Oct 05, 2010

    I had tried all of that before i posted the question. Any new ideas?

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My dyson ball will not suck


Depending on which model you have it could be one or more of many things: a clog or obstruction in one of the suction tubes, wands or the dust compartment, filters need replaced, brush bar and/or belt need replaced

Feb 20, 2015 | Dyson Vacuums

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Dyson dc43 roller brush not turning?


Hey, this is Jeremy with Crucial Vacuum,

There are 3 potential reasons as to why your Dyson DC43 roller brush is not working:

1) The brush bar may be blocked by debris that was picked up by the vacuum. To remove the blockage, switch your vacuum 'OFF' and unplug before proceeding. Then, lay the vacuum down and try to remove anything that is lodged in the roller brush. If you still cannot clear the obstruction, you may need to remove the base plate to gain better access to the bar.

2) The roller brush may be set in a position that is too low for the type of surface that you are working on. Vacuums have different recommended heights when working on carpets and hardwoods. Try switching the brush "on" or "off" based on what type of surface you are working on.

3) If the vacuum cleaner brush is not spinning the belt might be broken, stretched out too much, or might have fallen off. Check the belt and replace if needed.
You can purchase replacement parts for Dyson direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
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http://www.crucialvacuum.com

Jun 21, 2014 | Dyson Dc 41 Ball

1 Answer

Brush will not turn


Hey, this is Jeremy with Crucial Vacuum,

There are 3 potential reasons as to why your Dyson DC41 roller brush is not working:

1) The brush bar may be blocked by debris that was picked up by the vacuum. To remove the blockage, switch your vacuum 'OFF' and unplug before proceeding. Then, lay the vacuum down and try to remove anything that is lodged in the roller brush. If you still cannot clear the obstruction, you may need to remove the base plate to gain better access to the bar.

2) The roller brush may be set in a position that is too low for the type of surface that you are working on. Vacuums have different recommended heights when working on carpets and hardwoods. Try switching the brush "on" or "off" based on what type of surface you are working on.

3) If the vacuum cleaner brush is not spinning the belt might be broken, stretched out too much, or might have fallen off. Check the belt and replace if needed.

You can purchase replacement parts for Dyson direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Apr 22, 2014 | Dyson Dc 41 Ball

1 Answer

The brushes are not turning


Hey, this is Jeremy with Crucial Vacuum,

There are 3 potential reasons as to why your Dyson DC41 roller brush is not working:

1) The brush bar may be blocked by debris that was picked up by the vacuum. To remove the blockage, switch your vacuum 'OFF' and unplug before proceeding. Then, lay the vacuum down and try to remove anything that is lodged in the roller brush. If you still cannot clear the obstruction, you may need to remove the base plate to gain better access to the bar.

2) The roller brush may be set in a position that is too low for the type of surface that you are working on. Vacuums have different recommended heights when working on carpets and hardwoods. Try switching the brush "on" or "off" based on what type of surface you are working on.

3) If the vacuum cleaner brush is not spinning the belt might be broken, stretched out too much, or might have fallen off. Check the belt and replace if needed.
You can purchase replacement parts for Dyson direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Mar 21, 2014 | Dyson Dc 41 Ball

2 Answers

Dc15 roller not working, how to reset


Hi Terry, it's Jack at Dyson.

DC15's cleaner head is protected by a sensor which shuts the brush bar off if something jams it. Once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brush bar and end caps, you should be able to reset the machine. Each step is shown in our video guide:


The brush bar will never rotate when the vacuum is standing upright, so make sure you recline your DC15 into the normal vacuuming position before testing it.

If you'd like further help after giving this a try, our experts are on hard to provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dec 11, 2013 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Ball makes a clicking sound and brush isn't turning


Check the brush. That could be the problem. Check the belt also. Your brush roller may need to be lubed or even replaced.Turn it over and wipe all the black residue off the bottom of it.------ Either the brush is getting clogged and blocked by dirt, hairs etc etc and that needs to be cleaned or the brush bar motor is got faulty and needs to be replaced.------- You can yourself replace this motor,m if its not running.------- To get instructions to disassemble the vacuum and replace the motor, click this link below :--- http://howtobyme.blogspot.com/2011/08/brush-not-turning-on-dyson-ball-dc24.html----------- This will-help.Thanks.Helpmech.

Aug 25, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

I have the Dyson Ball DC24. I can't get the roller brush to come on...what do I do? I have pushed the red button on the side of the roller but it still does not engage...


Hi its Darran at Dyson.

The brush bar re-set switch would normally resolve this, however as you have tried that, please get in touch with our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) so that we can help resolve this issue for you.

Kind regards
Darran
Dyson Customer Service

Mar 31, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The bar isn't turning on my Dyson Ball vacuum. It is brand new, never has been used, turn it on and the bar doesn't turn around.


Greetings from GoVacuum,

The Dyson DC15 Ball is a two motor upright vacuum. Most other uprights use just a single motor that controls the suction on one end, and the roller brush on the other end.

The Dyson however is different. The DC15 has two motors, one dedicated to suction, the other dedicated to running the roller brush. You should first check to make sure that you in fact have turned on the lower motor for the carpet setting. There are two switches right next to each other, one is for the suction, the other for the roller brush, make sure both switches are turned to the on position.

If both are in the on posistion, and the brushes still don't come on, the machine also has a reset switch for the lower motor. This is here to help protect the belt from burning if something gets stuck in the vacuum while it's on. There is a little red reset button on the top of the roller brush housing (I believe on this model it's on the left side of the brush if you were vacuuming), try pressing this red reset switch.

If neither one of these suggestions fixes your machine, I would personally return the vacuum to where you bought it. There's no reason that it should not work right out of the box, and this may mean that the machine was damaged in shipping.

If you'd like some further help, please let me know by entering a clarification request to these suggestions, and I'd be more then happy to try and diagnosis this further with you.

Was this helpful to you? If so, please be sure to rate the repair tip as helpful, this will help me out a lot. I really appreciate it.

Chris J.
GoVacuum

Mar 20, 2010 | Dyson DC15 All Floors - The Ball Bagless...

2 Answers

Dyson ball dc24 the brush bar is not turning


Hi its Darran at Dyson.

With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.

If this doesn't rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

Jan 19, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The brush bar wont spin on my dyson dc 25... i


Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Jan 08, 2010 | Dyson Ball HEPA Upright Bagless Vacuum -...

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