Instruction book says: on the center unit ONLY WHILE UNIT IS OFF there is a button with a square under it (on top of unit) press & hold also press & hold disc 1 eject button (arrow pointing up). The system turns on & "UNLOCK" appears on the display window.
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If you are unable to get the tray of the dvd player open either the player will have a hole in front for you to stick a (I use a straightened out paper clip) into and press in towards the dvd player. It will manually open the drive so you can retrieve your dvd or there will be enough of a lip on the tray door you can grab it and pull it open manually. Then I would try unplugging the player and waiting a few minutes and plugging it back in and you might get lucky and it may never happen again. Good luck . Hope it works.
On the unit, press the stop button and the cd eject button at the same time. The screen will say locked still. Release them and press them together again at the same time. The screen will now read unlocked. You can then eject the cd.