Question about Apple iTunes

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I received an email invoice from "iTunes Store [do_not_reply@itunes.com}." Order no. 6871265, $783.99 total. I did not order anything from the iTunes Store. I replied to that address, and have received no response. I clicked on "account information" and "purchase history," and they were inoperable. Please clear my account, and try to find out where the erroneous charge came from.

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Hello hnuss,
That order number is a fake order number (so it seems) but just in case I suggest you contact iTunes Customer Support immediately and have them look into this further for you.
I heard there was a fraudulent email sent by (Not Apple) but someone else with fake 'invoice' information and purchases.
Here's the link for you to skip searching all over Apple's website :) http://www.apple.com/support/itunes/contact.html

Posted on Nov 03, 2010

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Posted on Jan 02, 2017

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I have been sent a invoice from the i tunes store with ref to the app store for scrivener plus apalon apps which i have not ordered i cannot get onto the site to cancel this order for 22.98.


You may be best to just ignore the invoice. One of the scams out there is to send people invoices and hope they log onto a fake website from the link they supplied. If you fall for it, they get your credit card number. Even if you don't give them a credit card, if you follow their link and try to log in, they now have your login info. I suggest you log into the iTunes store the way you normally do, DO NOT go to the link in the invoice and then change your password as soon as possible.

Feb 06, 2017 | The Computers & Internet

1 Answer

How do I redeem my iTunes gift card on my iPhone?


You can redeem iTunes Store Gift Cards and content codes in the iTunes Store, App Store, iBooks Store, or Mac App Store.
  • If you have a Mac App Store content code, you must redeem it in the Mac App Store.
  • If you have a promotional code, you must redeem it before the date printed on the card.
  • If you have an Apple Store Gift Card, instead of following the steps below, you can redeem it online or in a store.
  • If you received an iTunes Store Gift card through email, you don't need to redeem a code. Just click on Redeem Now in the email.

Feb 10, 2015 | Apple iTunes

2 Answers

Purchased and downloaded nba2k game for ipod touch and it wont work at all


  1. Launch iTunes on either your Mac or PC.
  2. Click on the iTunes Store button if you aren't already in it. itunes_refund_1.jpeg
  3. Now click on your email address and enter your password. If you aren't signed in at all, you'll see a general sign in option. itunes_refund_2.jpeg
  4. Once you've signed into your account, click on See All under the Purchase History section.itunes_refund_4.jpeg?itok=cpacaasg
  5. Here you'll see lists of different iTunes invoices. Find the invoice that contains the item in question and click on it. itunes_refund_5.jpeg?itok=-rt_xl-z
  6. Click on the button labeled Report a Problem. itunes_refund_6.jpeg?itok=noq60ivw
  7. Next you'll be taken to another screen that shows the same batch of apps in that invoice. Click on the Report a Problem option next to the specific app purchase in question.itunes_refund_7.jpeg?itok=rgxfwnxq
  8. You'll now be routed out of iTunes and to iTunes Support on the web. Simply sign in to your Apple ID that you use for iTunes purchases one more time. itunes_refund_8.jpeg?itok=4pog9a8g
  9. Here you'll see another detailed list of apps that you've recently purchased within the past 90 days. Click on Report a Problem one more time next to the app you're trying to get a refund for. itunes_refund_9.jpeg?itok=fytopy3d
  10. From the dropdown, select the reason you'd like a refund. There are several options from you not authorizing the purchase to accident purchases. Put any other pertinent information into the text box and hit Submit.itunes_refund_10.jpeg?itok=oeqkrmmo
That's all there is to it. You should receive a confirmation email from iTunes Support that they have received your request. You'll receive a follow up response with Apple's decision on a refund within a short period of time.

Mar 30, 2014 | Computers & Internet

2 Answers

Can't log in to iTunes account. Company cancelled my email address and I changed computers.


Change the Default Email on an iTunes Account
If you want to purchase and download items from the iTunes Store, iTunes requires that you create an account.
It uses the email given during registration as your default Apple ID for logging into iTunes services and for sending receipts for purchases.
If your primary email address changes, you can edit your account information to use a new default email address.

Launch iTunes, and then select "Sign In" from the "Store" toolbar menu.
Type your current account credentials and click "Sign In."
Select "View My Account" from the "Store" menu, type your account credentials again and then click "View Account."
Click the "Edit" button beside your Apple ID on the "Account Information" page.

Type the new email you want to use beside "Email," and then click "Done" to change the default email address associated with your iTunes account.

Changing account information
http://support.apple.com/kb/HT1918



Access an iTunes Account From Another Computer
Your iTunes account allows you to purchase music, videos, and other types of media directly from the iTunes Store, and can be accessed from a number of devices, including your iPhone.
In order to access your iTunes account from another computer, you must enter your account information into the Sign In page of the iTunes program.
Once signed in, you can authorize the computer to play media purchased from the iTunes Store and set up other iTunes-exclusive features, including Home Sharing.

Click "Start" on your Windows PC's taskbar, then click "Programs," "Apple," and "iTunes" to run the program.
For Macintosh computers, open the Applications folder in "Finder" and double-click the "iTunes" icon.
Click the "iTunes Store" tab, then click the "Sign In" button on the right side of the program window.

Type in your registered Apple I.D. email address and password, and click the "Sign In" button.
Click the tab in the upper-right corner of the iTunes Store window with your email address on it, and type in your account password.
Click the "View Account" button to access your iTunes account.
Click the tabs on the right side of the window to access different areas of the account.
Click the "Done" tab to save and exit out of your account settings.

http://support.apple.com/kb/ht2731


Change My iTunes Account Settings
Apple iTunes is a digital media player that you can use to download and play audio, video, podcast and television shows.
It's compatible with both the Windows and Mac operating systems and it can sync its files with the iPod, iPhone and iPad.
Your account settings are used to manage your iTunes account and store your email address, payment information and password.
If you wish to change your settings, you can do so in a few clicks.
Launch the iTunes application on the desktop.
Sign in with your iTunes user name and password.
Click the "Store" link at the top of the screen.
Click "View My Account" type in your password, then click "View My Account" once more.
Click "Edit."
Select the settings you wish to change such as email address, password or payment options by highlighting them and changing the information in the boxes.
Click "Done" when you have made your changes.
Changing account information
http://support.apple.com/kb/HT1918

Aug 16, 2013 | Computers & Internet

1 Answer

How do i get itunes without a credit card


Using a credit or debit card is the simplest way to create an iTunes Store account. However, not everyone has one of these cards. For this reason, Apple offers two alternatives to creating your iTunes Store account without a credit card. You can set up your iTunes account and begin purchasing and downloading your favorite music in only a few minutes.
1. Purchase an iTunes Gift Card. Most major retailers sell iTunes Gift Cards, but you can also order them online. The prepaid amount of the gift card is transferred to your iTunes Store account, which lets you access the funds to purchase music.

If you don't want to purchase an iTunes Gift Card, you can set up a free PayPal account instead. ITunes accepts PayPal as an alternative to credit cards and gift cards. Because you do not have a credit card, you will need a checking or savings account to set up a PayPal account (see Resources).

2. Open iTunes. Click "Store" on the top navigation bar. Select "Create Account." Click "Continue" at the welcome screen.

3. Read over the terms and conditions, then click "Continue" again. Enter your email address. This will be your Apple ID, used to log in to your iTunes Store account.

4. Enter a six-digit password, then enter it again for verification. Create a security question and answer. This is used to help recover your password in case you forget it. Click "Continue" to move on.

5. Scratch off the gray film on the back of your iTunes Gift card. Type the number in the iTunes Gift Cards "Code" box.

If you're using a PayPal account instead of an iTunes Gift card, check the box next to "PayPal" and click "Continue." A web browser window will open. Enter your PayPal account's user name and password and click "Log In." Then click "I Agree." This links your PayPal account with your iTunes store account. Click "Continue to iTunes Store."

6. Enter your full name, address and telephone number. Click "Continue." Your iTunes Store account is now created. You can begin shopping for your favorite music, movies or TV shows.

I hope you find it very helpful.
Thank you for choosing fixya.

Aug 11, 2011 | Apple Computers & Internet

1 Answer

I forgot my itunes username but i know the password. what can i do


http://support.apple.com/kb/HT1920

"
If you have forgotten your iTunes Store account name, you can recover it if you have made iTunes Store purchases by following these instructions:
Note: In most cases, your iTunes Store account name will be your email address. You may want to try signing in using your email address as your iTunes Store account name.
  1. Open iTunes
  2. Highlight one of the items you have purchased (You can find your purchases in your Purchases playlist).
  3. Choose File > Get Info.
  4. Click the Summary tab.
The Account Name area will list the account used to purchase the item. Unless you have changed accounts, this is your iTunes Store account name."

Apr 17, 2011 | Apple iPhone 3G

1 Answer

I cant buy songs or anything because i keep getting itunes error -1202


Howdy bartman52k,
I believe I have a solution for you!
First in iTunes, on the iTunes Store, please copy this link below and paste it into a new Internet Explorer window and hit enter. https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/redeemLandingPage
This should bring up iTunes and you'll be able to continue purchasing (-1202 should not popup).
Next solution is to check your computer's date and time and make sure it is correct. Yes this sounds odd but it can cause issues with iTunes.
If all else fails, send an email to the iTunes Customer Support who may be able to assist you further: http://www.apple.com/support/itunes/contact.html

Oct 06, 2010 | Apple iTunes

2 Answers

I forgot my itunes password and i also I forgot my apple id and could not find it as the iforgot.apple.com says the information provided is not sufficient to retrieve apple id


font.f1 {font: 12.0px Times} General Process:

If you cannot remember your pass code, you will unfortunately have to restore your
iPhone which will wipe everything off the iPhone and restore it back to factory settings.

• The only positive side to this is that your music, video, contacts and calendar settings will still be in tact but you may lose text messages mail and so on.

• One more possibility: if you were able to recently sync your iPhones with iTunes before you forgot your passcode, when you perform a restore, iTunes will put all of the data of your last sync in iTunes (before the passcode issue) back onto your iPhone.

• This is the process which will allow you to regain access to your iPhone.

--------------------------------------------------------------------------
In order to fix your Apple ID, that I cannot assist you with, as that is an Apple authentication issue.

You may want to contact the iTunes Store via this link below and send their support an email in order to get that Apple ID issue resolved.

------------------------------------------------------------------------------
Apple Support Link:
iTunes Store Customer Service
------------------------------------------------------------------------------

Hope this helps!

Regards,

-Mactechtrainer

Oct 05, 2009 | Apple iPhone 3G

1 Answer

Create a account for a iphone


To create your iTunes Store account:
  1. From inside the App Store or iTunes Store tap Sign In at the bottom of the page.
  2. When the prompt appears, tap Create New Account.
  3. Choose the appropriate store by tapping on Store, and select the country in which you reside. Tap Done to confirm your selection, then tap Next to proceed to the next screen.
  4. The next screen will display the iTunes Store Terms and Conditions. You can opt to have the Terms and Conditions emailed to you for easier reading by tapping Send by Email. Enter your valid email address then tap Send.
  5. After you've read through the Terms and Conditions tap Agree, located in the bottom right of the page. Then again when the confirmation appears.
  6. Once you've agreed to the terms and conditions, you'll need to input your preferred email address and password along with answers to some security questions. The email address you provide will be your new Apple ID as well as your iTunes Store account username. Tap Next.

  7. Tip: If you are trying to create an account using your MobileMe email address, you will receive a prompt telling you that your email address is already an Apple ID. Simply tap Continue, then tap Use Existing Account on the following screen.
  8. Next, you'll be required to enter your billing information. To change the default card type, tap the Credit Card field. Select your card type and tap Done. You will not be charged until you make a purchase.
  9. Once you've filled out all the fields for your billing information, tap Next to complete your account creation. ht3575-1.pngYou'll receive a notification that your account has been successfully created.
  10. Tap Done to go to the App Store or iTunes Store to begin browsing the store.
And there you Go.....

Sep 07, 2009 | Apple iTunes

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