Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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My dyson dc17 vacuum handle won't recline. - Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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The under carriage is misaligned itself or has broken.

Posted on Oct 06, 2010

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Dc17 recline


The manual can be found here:
https://www.dyson.com/medialibrary/Files/Dyson/Support/downloads/US/Floorcare/manuals/dc17_opmanual_usa%20pdf.pdf


Per page 9 (and this is consistent with every Dyson manual I've seen for uprights), you put your foot on the lower assembly and pull back the upper one. If it's really hard to pivot, even after you get it back, I'd start with just doing so with the vacuum off and move it through it's full range of motion several times to see if it eases up. Also check that the lower spot where the accessory-tool hose clicks into the lower part of the unit if completely set into place. Some manuals have mentioned this as part of troubleshooting.

Good Luck!

Aug 22, 2014 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Cannot activate the step mechanism that allows for upright vacuuming


Hi Jan, it's Jack at Dyson.

If you're having difficulty reclining your DC17 from the upright position, it's possible something like a pen or pencil has been accidentally vacuumed up, and is jamming the changeover valve.

Our Support guide should help you check for this: http://www.dyson.com/support/dc17/dc17-allfloors/using-my-dyson-list/redirect-to-flo-dc07-gen-how-to-remove-a-blockage/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-flo-dc17-wand-suction/flo-dc17-wand-suction

If you'd like some further advice from our experts after you've given this a try, please call us directly on 1-866-693-9766 (US) or 1-877-397-6622 (CA).

Dec 11, 2013 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

The handle will not release to let down to vacuum my rug or floor I havent even had the vacuum for a yr and already messing up paula mcmillion


Hi Paula, it's Jack at Dyson.

I'm sorry to hear you're having difficulty reclining your DC17. This sounds very unusual and we'd appreciate the opportunity to run though some quick checks with you to determine what's jamming it in position.

If you email us at askdysonUS@dyson.com, we'll be in touch as soon as possible. Alternatively, if you'd prefer to give our freephone customer Helpline a call, you can reach us on 1-866-693-9766.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 14, 2013 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

How to release handle on dyson animal


Hi there,

To recline your DC17 into the vacuuming position, simply place one foot on the cleaner head, and tilt the handle back. For further guidance, please refer to the user guide supplied with the machine - in case you don't have this to hand, you can download a copy here:

http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf

If you have any further questions about using or maintaining your Dyson, please call us free on 1866MYDYSON, or email askdysonUS@dyson.com.

Kind regards,

Jack
Dyson Online Customer Support

Nov 20, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Used machine to vaccuum upstairs. when I stood it back upright and brought it downstairs it refuses to unfold to vacuum again


Hi there,

I'm sorry to hear you're having difficulties with your DC17. The cleaner should recline into the vacuuming position easily when you place one foot on the cleaner head, and tilt the handle back. If it doesn't seem to be doing this, it might be worth using a little more force than usual, in case the upright lock has jammed. If it still won't recline, or if you're unwilling to try this, it's probably best if you get in touch with us directly so we can help you resolve this as quickly as possible.

You can call us free on 1866MYDYSON - one of our experts will be happy to provide the assistance you need.

Kind regards,

Jack
Dyson Online Customer Support

Sep 30, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Handle won't release to let down so I can vacuum the floor


Hi there,

Sorry to hear you're having difficulties with your DC17. You should find the cleaner reclines easily into the vacuuming position when you place one foot on the cleaner head and tilt the handle back. If it won't do this, you might want to try using a little more force than usual in case the upright lock mechanism has jammed.

If this doesn't seem to help, or if you're hesitant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in touch as soon as possible. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Aug 13, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson DC17 Animal won't run in the upright position. Only runs when handle is down so, wand cannot be used.


Hi there,

Sorry to hear you're having difficulties with your DC17. The problem you're experiencing sounds unusual - please get in touch with us directly so one of our experts can run through some troubleshooting with you over the phone. You can call us free on 1866MYDYSON, or email your details to askdysonUS@dyson.com. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

Jul 27, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

2 Answers

My vacuum was working fine just a minute ago, and i turned it off to finish laundry, and now when i go to use it again, the handle won't recline... is there something stuck??


Hi there,

Sorry to hear you're having problems with your DC17. The cleaner should recline easily into the vacuuming position when you place one foot on the cleaner head, and tilt the handle back. If it's not doing this, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com. One of our experts will be happy to provide further assistance.

Kind regards,

Jack
Dyson Customer Service

Jul 23, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

I don't get much suction from the hose on my DC17 All Floors. I don't see any obtacles in the hose. The suction when upright is fine.


Hello,

The way your Dyson DC17 is designed, there is a suction divert mechanism that diverts the suction to floor when the vacuum cleaner head is pushed down, and then back to the hose when the vacuum is in the upright position. If you are getting suction from the hose when the vacuum is upright, but no suction after the handle is reclined, this is actually the normal function for the Dyson DC17.

You can check to see if the filter is dirty. The washable filter on your Dyson DC17 is located directly underneath of the dust bin of the vacuum cleaner. After removing the dust bin, lift straight up on the part the bottom of the dust bin rests on. This is where the pre-motor filter is located for the DC17 models. If this filter is not cleaned on a regular basis, then it can start getting clogged, and you'll notice a loss of suction on the vacuum cleaner.

If you have further questions, please visit the link below where you may download the instruction manual. There are some trouble shooting guides at the back of the manual that you may do to try and diagnosis this further.

Dyson DC17 All Floors Instruction Manual:
http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf

If this was helpful, please be sure to rate the repair as helpful by clicking on the thumbs up icons on the top of the repair.

Thank you very much,

Chris Jones
GoVacuum

Mar 23, 2010 | Vacuums

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