Question about Janome Memory Craft 9500 Computerized Sewing Machine

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I was using an ATA PC card with adapter and did several embroidery designs. when I went back to the machine later and tried to pull up more designs to embroider all I got was a "communication error" on the screen and couldn't pull up any designs again. What happened?

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I have had the same thing on my 11000 Janome. Asked the repair guy, but did not get an answer perfectly. It could be the mother board from what I gathered, it happens very infrequently but you loose everything and have to start over again. Very frustrating if you made any alterations to the pattern-I have learned to save everything in case it happens. Then I just start over but it is at least saved.

Posted on Oct 04, 2010

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I have a brother embroidery machine, and pe-design life software on my computer, I purchased a brother pes design cd from eBay which had really good reviews, but when I click on a design it says ( par


PE Design versions require certain OS'es, later versions work on newest WIndows 8. The PE Design software requires the right operating system and a CARD READER that also serves as a security device which allows the software to work.
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Jan 15, 2015 | Brother Sewing Machines

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Where can I get memory cards for my Janome 9000


I own the MC9000. I bought the Magic Box plus and I download designs from embroidery websites and transfer them to the memory card (ATA PC card) that came with the Magic Box. It is rewritable so I just switch out designs as I please. I bought the Magic Box about 5 years ago and paid $200 for it. It is super easy to use. I hope this helps.

Aug 15, 2012 | Janome Memory Craft 9000 Computerized...

1 Answer

I downloaded some design off of the internet on to my computer and then onto my pc card. Computer says they are on the card but when I put in machine the designs are not there.


There are several possible answers. On the pc card, you must have a folder called EmbF5. The sewing machine will put two directories onto you pc card when it formats it--Ord#5 and EmbF5. The embroidery designs are stored in EmbF5 and series of sewing stiches that you want to save are stored on Ord#5.

I have had the same problem. I have two pc cards which I formatted on the computer and placed the two file folders EmbF5 and Ord#5 on the disks myself. I cannot get the machine to read these. I suspect that the machine wants to format them itself; however, the literature on the subject suggests that you can format the cards on your computer. (You must use the FAT option.) Also, I cannot get the machine to reformat them, so maybe they are defective.

If you get a new disk, put it into your machine. It will format it for you and place those two folders on it. If it does not format it, go to the set option on the menu, go to the third 'page' and you will find the format ATA card.

Also, be sure that your card is 512 MB or smaller.

Feb 01, 2011 | Janome Memorycraft 9700 Computerized...

1 Answer

Where do I GET the blank disk for this machine


Does the machine use an ATA PC card, or a memory card and card reader.

ATA PC cards are sold with electronics and computer supplies.

The memory card has to be compatible with both the card reader and the format of the embroidery machine. These are sold at places such as Allbrands online or at the Viking dealer.

May 08, 2010 | Husqvarna Viking 1

2 Answers

I have just bought the janome 9700 and can't find the Customizer 1000 anywhere that I can import designs, edit, and transfer them to your ATA card. Is anyone able to help This is my first embroidery...


You may not need the customizer 1000.

If you go to secretsofembroidery you can download a trial of Embird.

Create a folder on the hard drive of your PC and download a couple free designs from the Internet.

They may be zipped files and you will have to open or extract all.

The opened file is what you will work with. Open it with Embird and "save as" using the format for your embroidery machine.

Find the new design with the janome format and send it to the ATA card.

Insert the card into the embroidery machine.

You can find more information at the Janome site - http://janome.com/index.cfm/LearningCenter/Software_Lessons/82_Transferring%20Designs/113_MC10000_or_MC10001_version_3.0/Writing_To_An_ATA_PC_Card_(MC10001,_10000_V3.0)

Mar 12, 2010 | Sewing Machines

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I have purchased a Janome 9700 embroidery machine and it came with a disc of designs (jef format) . I have downloaded the designs on to the memory card and can view them via the computer but they do not...


Since you are able to view them from the ATA (Compact Flash) card on your computer and the designs are in *.jef format you should be able open them on your machine. Make sure you have selected to view designs from the ATA memory card and not the ones stored on the machine or from the External Card Reader box.
There is an additional program called Customizer that you can import designs, edit, and transfer them to your ATA card. Mine was part of my package deal when I purchased by 9700.

Oct 21, 2009 | Janome Memory Craft 9000 Computerized...

1 Answer

Having problem downloading patterns from disc to memory card have spent hours trying


Judy, you mention memory card so I am assuming you are refering to a Compact Flash card that you insert into a PCMCIA adaptor.
The card must be smaller than 512 MB, any larger and the machine won't acknowledge it. You need a type 1 card and compact flash card adaptor, a compact card reader/writer unless you have an integral multi card reader integrated into your computer. The card format must be FAT, the older computer file format. Insert the card into the adaptor and insert into your machine, wait for the warning screen to clear, if the machine asks "format card" hit yes on the machines display screen . If there is no offer to format the card use the SET icon on the display screen, you need embroidery mode, then arrow forward till you reach the Format options, select ATA card, hit yes, it will warn you card contents will be erased, hit OK. Just say yes to any new questions. Wait for the warning screen to dissapear, when it does you can eject the card adaptor, now insert the card alone into your digital media card reader which should be inserted via a USB connection to your computer, locate the drive your computer has allocated to the card and open it. You will see two types of folders, ORD which are for combined decorative stitches you might want to save, those you put together in the machine, and EMB folders, those are where the machine expects to find designs,11 of each.
Only use them to transfer designs between the machine and computer or vice versa, don't use them to store all your designs in, you will over tax your machines on board processor.
To pop designs into them, open your design CD, select the design you want to stitch, copy it, now open the card in your computer, open the first folder, number 5, I think, and Paste into that folder. Use only JEF formats, your machine wont read any other format.
Don't transfer designs into the machines built in folders, you will severely constrict the machines memory to the point where it wont be able to access enough memory to stitch your designs. Use the compact card as an external drive, which it is anyway, the machine will still stitch the design as if it were in its own memory. To access the card in the machine, select embroidery mode, then the card icon and finally if needed the file icon.
Hope this helps you

Mar 20, 2009 | Janome Memory Craft 10000

1 Answer

Once I set up my design card and select design, the needle moves


Hi, and welcome to FixYa. If I understand your problem, the needle goes in and out of your fabric, and the embroidery hoop moves, but the machine does not actually start embroidering your design right away....did I get it right? If have time to answer a few questions, I can give more accurate instructions.

  1. How long have you had your machine?
  2. How long have you been doing machine embroidery?
  3. Do you have a manual for your machine?
  4. Look at the back side of your design - do you see lots of bobbin thread, or hardly any?
  5. Have you taken lessons for your machine or for embroidery?
  6. When your design is finished, can you where the machine skipped stitches?
Here a couple of things you can try (if you have already):

  • Make sure you use an embroidery needle, not a universal. In most cases, you should use a size 90. Change your needle after each project. A blunt need can cause your machine to skip embroidery stitches anywhere in the design.
  • Rewind or replace your bobbin. Make sure you use bobbin thread in your bobbin when you embroider - it is thinner and gives you better tension. If pre-wound embroidery bobbins are compatible with your machine, I recommend that you try one and compare the result with designs sewn using the bobbin thread you've been using.
  • Normally, you should loosen your tension a little bit when you embroider. When you look at the back side of your embroidery, you should see more bobbin thread than embroidery thread.
I owned an embroidery business for several years, and I have six different embroidery machines of my own - so with a little more info from you, I think I can help.


Feb 03, 2009 | PfaFF Creative 7570

1 Answer

Kenmore 19005


The memory card cannot be over 128 mb. Also the files need to be .jef format and stored in an emb folder on the card. I hope this helps.

Aug 05, 2008 | Kenmore 19005

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