Question about Brother IntelliFAX 1270E Plain Paper Fax

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I can fax out (without any problem) but can not receive anything. Yes , I do have the setting on fax. new cartriage and enough paper in machine.

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Try this: Remove power cord and telephone cord from the machine. Then replace in this order: Power cord 1st, then wait until it boots up. Then insert telephone cord into "Line." This resets the relay. It may be that the relay is shot, this may be due to any number of reasons, but it means that a board replacement is necessary.

Posted on Oct 06, 2010

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Posted on Jan 02, 2017

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1 Answer

Unable to receive faxes. Able to send and cartridge printing OK


There can be a few things wrong lets take it step by step
1)Receive mode,your receive mode must be set correctly.If you don't have a tel connected to it, you cant use it as a Manual receive mode,it must be set on Fax only.If there is a telephone connected to it and it is set on manual mode make sure your Incomming ring is set to ON,you will find it under additional functions,RX settings,Incomming ring.

2)Make sure you have enough memory to receive a Fax.Go additional function,dataregistration,TX settings,Erase failed TX,set it to on.

3)Make sure there is enough toner and paper for the machine.

4)Tone or Pulse Dialing,depents in witch country you are make sure it is set correctly Tone or Pulse.You will find it under user settings.

5)There can be a problem at the you local exchange,you can send faxes but the exchange can be faulty and you would be able to receive faxes.

6)And then there can be a problem with you fax machine' NCU PCB board,there is to gas arresters one for send and the other for receive.If one of them are faulty you will have to replace the NCU.The gas arresters is not available as a part.

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1 Answer

I have two phone lines one for phone the other for fax. This is brand new for me. The fax number has a distinct ringtone. I need to know how to send and receive faxes.


Function 8, SYSTEM SETUP? press yes, press no til you get to TEL SET UP, press yes. select ring pattern? Press yes, then select your ring pattern press yes. then you can just press stop to exit

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Brother Intellifax-2820, will not print incoming faxes. It rings, says it's receiving data and thats it. Yes I have paper in tray. Sends and copies fine.


You need to make sure that your machine is set to "FAX" mode,not"PHONE"mode and that it is in "AUTO"receive, not "MANUAL"receive mode.

Oct 04, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

I cant receive fax. it has some in the memory.


if there are a message like empty cartriage or low cartridge that means
the printer want new cartridge for print fax, when it print another document and also print reports without trouble.

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If you receive clear copies. Make a test copy. If it come out all black. Yes replace your fax . you have a bad scanner . cheaper to buy a new fax.

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1 Answer

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I got this error when I put the paper in without pulling forward the flap that hold the paper. It seems that the action of returning the flap to it's closed position sets the paper in the correct way.
I'd give that a try.

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Error message - "check Rec. Paper"


Check rec. paper means that the paper may not be routed properly thro' the cutter mechanism and out thro' the machine....if it is; then the sensors that detect the paper may be dirty or faulty.

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1 Answer

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Make sure there is paper loaded and there is not a jam any where in the machine. Also check you r receiving settings

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