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My TomTom GPS green light is on but the screen is blank. How do I restore it? Thanks, John

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I have the same problem!

Posted on Oct 04, 2010

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Posted on Jan 02, 2017

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Green power light comes on when you plug in car charger in but screen is blank


green power light is on charger or in GPS? IF it is in GPD that mean you have to push and hold the power button on GPS for about 1min and release and wait , if the green light is on charger that mean the GPS connector is bad and have to be replaced.

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Hold down the on button for 2 sec.Gerry

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I have now resolved my Tomtom 1 V2 problem (posted 12th Nov 2008).
I emailed Tom tom directly, describing the problem I was having, they responded almost immediately.
Tomtom could not have been any more helpful, the advice they gave me was spot on, and absolutely correct.
Not only did they solve the error I had with my unit, but they made it work much better than it ever had.
Briefly, I was told to join (for free) Tomtom Home, then delete all of the operating system on my satnav and download the latest Tomtom operating system, plus a few other upgraded programs.
I am no computer genius, and admit to being more than a little apprehensive in doing this, but, it could not have been a more straight forward or simple procedure.
As before, my Tomtom now works so much better, faster and with far more features.
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reset button located where the mount goes use paper clip to reset, then connect to computer and download updates

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If it is under warranty return it asap or report the problem...

http://www.tomtom.com/support/index.php?Lid=1

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I suggest any unit under warranty to be returned to its supplier or if they will not help, contact tomtom directly!

http://www.tomtom.com/support/index.php?Lid=1

Download the latest updates from tomtom.

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Could be a loose contact at the connection between the wire and at the gps unit.

Think the green light must be on at the charger port and also on the gps unit.

This green light can be found near the power button on the gps unit.

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