Question about HP PSC 2210 All-In-One InkJet Printer

3 Answers

HP PSC 2210 all in one ink jet printer Left ink cartridge is stuck. error message is clear carriage jam . How do I clear jam

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  • 3 more comments 
  • esvdfv Oct 04, 2010

    I was able to free cartridge now it is moving freely but I am still getting the error message. Clear carriage and hit enter. Will not print. Please help



    Thank you


  • esvdfv Oct 04, 2010

    I have followed to the letter all the previous expert has advised me to do. Do you have any more suggestions I am still getting Clear carriage jam message. Please help

  • esvdfv Oct 04, 2010

    I can't see anything that might be stuck. Light blinking on printer are copy,fax, scan, photo cards. The error message is open door clear carriage jam and then press enter. We have done this several time to no avail. What do I do next

  • esvdfv Oct 04, 2010

    Additional comment nothing seems to be stuck now. cartridges move but error state their still is a jam

  • esvdfv Oct 04, 2010

    I would like one more person to take a look at the problem pleas.

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3 Answers

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  • Master
  • 503 Answers

Hi,

The carriage jam that can be cleared by hitting the "Enter" key can be the result of a dirty sensor on the left side of the service station. It is a short piece of green circuit board with a rectangular metal target in the center, facing up. The ink coats it to the point that it can be nearly unrecognizable. It is easily cleaned with rubbing alcohol, or water. I prefer the rubbing alcohol because it will dry more quickly, reducing the chance of any electrical shorting. This solution worked perfectly on my D135 for the "Carriage Jam" problem.


Please post your feedback and Vote if the problem resolved as per your satisfaction.

Posted on Oct 04, 2010

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  • Master
  • 2,777 Answers

Yikes, that is a very bad indeed, nothing appears to be blocking it? Only the left ink is stuck?

Please confirm
Tim

Posted on Oct 04, 2010

  • Tim Grayson
    Tim Grayson Oct 04, 2010

    Ok that is what I figured... I have seen this numerous times with this model. It is actually the carriage sensor that has failed on the printer. I can't tell what others have suggested but I assume you have tried simply unplugging the machine for a good minute, then replugging it... Other than that (and that is a temporary fix at best) there is nothing you can do short of repairing or replacing the printer. It is very very difficult to repair this and the part itself is not cheap by any means... If you happened to purchase the machine with a major credit card (not
    a debit card) in the last 5 years there is a good chance it may still be under the free
    extended warranty most credit cards place on electronics. Please
    contact your credit card company to inquire if they do this, and they
    will be able to file the claim and get you a refund for the printer.

    Sorry about the bad news, you have tried everything you can do at this point, it's equivalent to something failing in the engine of your car, there is no simple reset it get it going again, it needs to be replaced (the part at least..).

    Thanks
    Tim

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  • HP Master
  • 4,737 Answers

The simplest way you can manually try is, pull/push the carriage manually. Open the front access door, reach your hand to the carriage (the unit that carries the cartridges), pull or push it to the center if it's not automatically move towards the center (do this while the printer is On), don't force it, but gently most the carriage so that it'll come to the center. Again turn off the machine and restart, it should work fine.

If the problem persists, let me know.

Good luck.

Thanks for using FixYa.

Posted on Oct 04, 2010

  • 1 more comment 
  • Lebanon Raingam
    Lebanon Raingam Oct 04, 2010

    You can also check the tutorial here (click here)

  • Lebanon Raingam
    Lebanon Raingam Oct 04, 2010

    Ok.. then, now try these:




    Follow the below instructions:



    Remove all the cartridges, clean the gold contact on the cartridges and on the printer using soft brush /cotton bud dipped in alcohol/acetone /spirit.



    While the cartridges are kept for drying, do the following:



    Turn it off > Disconnect usb cable, power cord, ethernet cable; >remove the papers from the tray >open the back panel door (the rear door where you clear paper jam). Also turn off the mains switch which the dc adapter is plugged in. After keeping it Off for about 5 minutes, turn on the printer again with only the power cord connected, keep tapping the cancel button while it boots up and again leave it On for few minutes > turn it off > connect all the cables > again turn it On and keep pressing the power button while it boots up. Now you can install the cartridges. Check the status message. It should work fine now.





    If the problem persists, there must be internal hardware/firmware problem and will be needed to call for service.





    Let me know when you are done.





    Good luck.





    Thanks for using FixYa.

  • Lebanon Raingam
    Lebanon Raingam Oct 04, 2010

    I am not sure what you've already done before my instructions, but you still have several troubleshooting measure, if possible, please let me know the whatever you've done except the solution I've provided. You can also try the HP recommended troubleshooting measure.. (click here)





    Thanks and awaiting.

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1 Answer

I just changed the (2) ink cartridges in my HP PCS 1610 All-in-One HP printer and now get an error message "CARRIAGE JAM - OPEN DOOR. CLEAR CARRIAGE JAM, AND THEN PRESS OK." I don't see any jam...


Have you tried moving the carriage to see if it really is jammed? Maybe you haven't put the levers down properly on your new cartridges....remove them, see if the carriage slides, then refit them and check the carriage again. You wont visually 'see' a carriage jam,; you have to try moving it. By the way, if it doesn't move, DONT force it to try and overcome the jam try and reason out why it doesn't move.
Hope this helps!
nicam49

Jan 18, 2011 | HP PSC 1610v All-in-One Printer

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HP PSC 2210 has the error message 'Open Door, Clear Carriage Jam, and then Press Enter'. No paper jams present?


Check door for paper stuck in front of sensor. There is a door in the back look to see if paper shred is in there infront of the back door sensor.

Jul 27, 2010 | HP PSC 2210 All-In-One InkJet Printer

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Clear carriage jam


The carriage assembly is what the ink cartridges moves on. The silver bar that runs through the cartridge holder must be oiled. Put two or three drops of thin oil oun iether sides of the cartridge holder. This should clear the "carriage error"



Good Luck

Apr 15, 2010 | HP PSC 2210 All-In-One InkJet Printer

2 Answers

HP 6110 check cartridge error won't clear with new cartridges. Anyone know how to fix this?


Hi,

You could try this way first as its a lot quicker and easier than the official steps from HP:

Just hold down the ENTER button and then press the MENU button. There will be a series of 3 fast, high beeps. Then everything resists and is a-okay. Both problems go away.

OR The HP way as listed below:

The ink cartridge-related error messages may occur due to one
of the following reasons:

* The ink cartridge does not make a proper electrical contact
* The cartridge is bad or wrong
* The cartridge is remanufactured or refilled

To resolve the error, follow these steps:

Step one: Check the print cartridges and clean the cartridge contacts

Even if the cartridge is new, follow these steps to clean the print
cartridge contacts. Print cartridges have a substance on the contacts
to keep them from corroding during storage that may cause poor
electrical contact between the print carriage and the print cartridge.

1. Verify that the product is turned on.

NOTE: If the HP product is not turned on, you will not be able to
remove the print cartridges.

2. Open the top cover or the cartridge access door in one of the
following ways:

* Pull the control panel forward and then lift the top section
toward the back.
* Open the access door on the left or right of the unit. This door
may be located under the scanner glass lid on some flatbed
products.
* On many flatbed products, you raise the front center section of
the unit to access the print cartridges.
* Raise the cartridge access door on the front of the product.

3. After the print carriage stops moving, unplug the power cord. You
must unplug the power cord to prevent the print carriage from
moving.

4. Remove both print cartridges.

5. Verify that the part number on the cartridge is the correct part
number for the all-in-one and that the carriage is not blocked
preventing the cartridges from moving. Visit the following HP Web
site for a cartridge compatibility chart.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bpa00586

6. The electrical contacts of the print cartridge are coated with a
thin layer of grease to protect them from oxidation. This grease
may inhibit the electrical connection and should be removed. Using
a cotton swab or cloth lightly moistened with distilled, filtered,
or bottled water, clean the electrical contacts of the cartridge.
This usually occurs with a new ink cartridge, but may also occur
with an older cartridge.

NOTE: When an all-in-one is used frequently for black and white
printing but infrequently for color printing (for example,
an all-in-one that is used primarily as a fax machine), the
color cartridge will still eventually fail and need to be
replaced. The pins in the print carriage can cause dents
on the contact points of the color cartridge over time
(usually between six and twelve months).

7. Wipe the contacts with a dry, cotton cloth.
8. Reinsert the cartridges and lock them in place.
9. Close the top cover or access door and plug in the power cord.
10. If the error persists, repeat these steps. If further cleaning
fails to resolve the error, proceed to "Step two: Clean the
print carriage contacts" section.

Step two: Clean the print carriage contacts

Have the following materials available to clean the print carriage
contacts:

* Cotton swabs or any soft material that will not come apart or leave
fibers (for example, a scrap piece of clean cotton cloth).
* Distilled, filtered, or bottled water (tap water may contain
contaminants that can damage the print cartridges).

CAUTION: Be careful not to get ink on hands or clothing.

To clean the cartridge contacts inside the product, follow these steps:

1. Turn on the unit.
2. Open the top cover or cartridge access door.
3. After the print carriage stops moving, unplug the power cord.
4. Remove both print cartridges.
5. Using a cotton swab or cloth lightly moistened with distilled,
filtered, or bottled water, clean the electrical contacts of the
print carriage.
6. On models equipped with locking latches, lower the latches.
7. Wait five to ten minutes for the contacts to dry and then plug in
the power cord. The unit will begin to reinitialize. Wait until
the process is complete before proceeding.
8. Reinsert the print cartridges when prompted and then close the top
cover or access door.
9. If the message recurs, replace the print cartridge indicated by the
message.

* If you are using refilled or remanufactured cartridges or non-HP
cartridges, replace them with new HP cartridges. HP cannot
guarantee that refilled or non-HP cartridges will function
correctly in HP products.


10. If the problem still exists, replace both print cartridges. Since
the cartridges are electronically connected through the printed
circuit board, the cartridge not indicated in the message might be
the causing the failure.

If the issue still persists, please click on the link below and install
the firmware update:

ftp://ftp.hp.com/pub/softlib/software3/COL4415/oj-14700-3/HpAiOFWUpdate2_2.exe

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

1. Download the file "HpAiOFWUpdate2_2.exe" to a local hard drive. Make
note where (in which folder) the file gets copied.
2. The hp all-in-one software for the OfficeJet 6100 series must be
installed on your PC before installing this firmware update. The
OfficeJet 6100 series must also be connected to your PC and turned on
before proceeding.
3. Locate the file "HpAiOFWUpdate2_2" on your hard drive and
double-click the file to install the firmware update.


This should resolve the issue. If you need further assistance, please
reply to this message and we will be happy to assist you further.

You may receive an e-mail survey regarding your e-mail support
experience. We would appreciate your feedback.

Please visit our Owner Services Web site for details on keeping your HP
and Compaq products up and running.

http://www.hp.com/home/ownerservices

I hope this helps

Mike

Jun 14, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Cartridge jams


remove the cartridge and directly off the printer let the carriage remain in center.then with your hand manually move the carriage from left to right.3 to 4 times.then on the printer and insert the cartridge after cleaning it with dry tissue.then check out.also in the back side of the printer there is access door to remove the paper if jammed so check out there also if any paper jammed.
thanks.

Apr 01, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

HP 1610 Carriage Jam


Remove the ink jet, make sure you removed any pckg. material and the contacts cover on it.

Nov 10, 2017 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Clear carriage jams


use some lubricant or oil (minimum) for cartridge rail

Feb 27, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Cartridge jam in HP 2210 allinone printer


Here is a link to HP's Site where there are some pretty good instructions with Video for Clearing Jams on your Printer.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01421040&lc=en&dlc=en&cc=us&lang=en&product=3571753

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2 Answers

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Unplug the printer.
Move the carriage back to the home position, all the way right.
Plug back in the printer.

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