Its like my phone suddenly froze. The power swicth turns the power on and off. The system bootsand thats it. I cant access the system either with the touch screen or the phone call and end call switches. the camera switch doesnt work too. I really appreciate any insight into the problem and the solution. I am stuck
Have you tried a hard reset ? if you don't know what that is, than probably not. Be warned you will lose al the data that was stored on your phone, except for what is on your sim card and/or your micro sd card. what you do is press both send and end call buttons and keep them pressed. while holding them down reset the phone with the stylus ( the hole in the bottom of your phone). keep holding the buttons until you get the factory reset screen, once there follow the instructions. after that begin setting up your phone again ;)
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Requires complete updates of entire system especially when introduction of a features has been addded that may have downgraded or created system alteration beyond what was default. Consider setting the phone to system defaults too a achieve touch screen funtionality once more.