Question about Sony KDF-E50A10 50 in. LCD HDTV

2 Answers

Optical block i have a sony kdf-60xbr950 in which the optical block is going bad. Sony is going to pay for the light but they want me to pay for installation. There is a door in front of the tv with two screws to pull out the lamp i was wandering is this how you change the optical block or do you have to go to the rear to remove the part. I have a Sony KDFE50A10 with a bad optical block. A small red band across top of set has turned into a 6 inch wide band with a small blue band below it. I was told the repair would cost $1145. This set purchased in Sept 05. Problem began in Dec of 07.Not that many hours on it. Sony has told me that they will not help me on repair as set is out of warranty. Needless to say, will never buy a Sony again.

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  • bumper7 May 30, 2008

    We have a Sony KDF-E42A10 42" t.v. purchased in Aug. 2005 for almost $2000. It began to have a broad, yellowish screen tinge on the right and left sides of the picture. Additionally we noticed when we turned the set off, it had a faint "blue blob" illumination in the center of the screen for a few seconds. We took it to the Sony repair shop yesterday and was told the optical block was bad and it would cost nearly $700 to repair. (This charge reflects a repair discount since we purchased our set there!) A call to Sony produced nothing but profuse apologies that they couldn't help because it was out of warranty. We spoke to 3 different people, each being progressively "up the ladder". They ALL told us they have no record of any optical block issues with our particular model. An internet search has brought up countless complaints about optical block issues with our model, plus the other model which is listed our operating manual (KAF-E50A10). I'm now in the process of writing to the "Executive Review Committee" which we were told is our last option to try to get Sony to help us out with the cost to repair this DEFECTIVE part. We did not expect to buy a $2000 t.v. which lasted only 2 1/2 years! Like many, we are faced with having to plow a substantial amount of money into repair (good money after bad?) or have a very expensive paperweight. Stay tuned....

  • Blitzie Jun 03, 2008

    I have the same problem with the optical block. My screen is green. We first noticed this in January 2008. The TV was purchased in November 2006. I received the same reaction from Sony. OUT OF WARRANTY. The authorized Sony repair guy told me the color block had to be defective from the factory. But Sony said "OUT OF WARRANTY" The cost to replace it was $1250.00. The bottom line is that I will never buy a Sony product or endorse their products again.

  • bumper7 Jun 11, 2008

    Just to update since my last post. I did write to Sony's Executive
    review committee and received a prompt telephone response. They are
    agreeing to pay all but $240 of the $700 repair bill, although the set
    is out of warranty. We've decided to proceed with the repair and use it for a spare bedroom set as we've since purchased a new main TV -- this time an LCD. I have to say it was worth the effort to write to Sony and, while we would have liked for them to spring for the entire repair bill, we are satisfied with what they've offered to pay.

  • Ccary560 Jun 12, 2008

    The TV repairman just left our house with an estimate for a $1,300 bill to fix the optical block on our Sony TV. The repairman suggested that I look and see if this is a common problem with this brand/model of Sony. We contacted Sony and they told us that it is not covered under any type of warranty. What are my options? Thanks.

  • Anonymous Jun 17, 2008

    Repairman said I have a bad optical block on my kdf-e50a10 with only 2 years of ownership. Sony told me there was a difference between the optical block problem in my model and the ones they would fix out of warranty. I think that is bull. They should just admit the problem with the block in all models and do what is right. That would be the only way to keep the Sony quality in my opinion. I now own a $2400 dust collector.



  • Anonymous Jul 17, 2008

    Having same problem. In addition, I have 8 dashed horizonal lines running the middle of the screen and another 12 at the bottom. When looking at the horizonal lines from the top to the bottom they are in a diagonal row. Upon closer examination they appear to be pixals.



    ......... .......... ........ ........ ........ .........

  • Aldis Jul 17, 2008

    I am experiencing simular problems with my KDFE50a10. Besides the bands at the top of my screen I also have 8 dashed horizonal lines across the middle and 12 dashed horizonal lines at the bottom. When looking at the lines from top to bottom they are in a diagonal format. Upon closer examination the bands and lines are made up of pixals. The screen looks like what's depicted below. Blocks on top with lines below it.



    .......... .......... .......... .......... .......... ..........

    .......... .......... .......... .......... .......... ..........

    .......... .......... .......... .......... .......... ..........

    .......... .......... ......... .......... .......... ..........

    .......... .......... ......... .......... .......... ..........



    ........... .......... .......... .......... .......... ..........

    ........... .......... .......... .......... .......... ..........

    ........... .......... .......... .......... .......... ..........

    ........... .......... .......... .......... .......... ..........

    ........... .......... .......... .......... .......... ..........



    - - - - - - - - - - - - - - - - - - - - - - - - - -

    - - - - - - - - - - - - - - - - - - - - - - - - - -

    - - - - - - - - - - - - - - - - - - - - - - - - - -

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    - - - - - - - - - - - - - - - - - - - - - - - - -



    The horizonal spacing between the rows is much closer and you can see through the blocks and lines in order to see the picture -- it's like a screen door. The TV was built in Sep 2005 and bought in Dec 2005. That's 2 and a half years. Like you, I expected better quality out of Sony: that's why I paid a premium for the TV. Repairman comes tomorrow so I don't know the actual cost, but it will not be cheap.

  • bobc1961 Sep 11, 2008

    I have also been told I need to replace the optical block. I have been getting green hues on the picture and have tried messing with all the settings. I have been quoted $1200-1400 just for the part. This tv is only 2 1/2 years old. What are my options? Sony customer relations said they will not help.

  • julio_real Mar 02, 2009



    Hello,


    I have contacted Sony regarding my Television model# KDF-E50a10. Their has been a growing issue online regarding the optical blocks on these models. I called
    Sony and they refused to cover my TV as it was out of warranty. I know it is not a coincidence that many other Wega models had this problem, and my Grand
    Wega is having the same problem. They say my model was not listed in the class action lawsuit so they can not help me. I will spend alot of time rallying
    other people with the same problem and forming a class action lawsuit. I spent $2500.00 for this TV and that is worth alot of time on my part. I found this
    lawyer and he is accepting cases for similiar models.

    Julio Real

    julio_real@hotmail.com


    Robert I. Lax, Esq.
    Robert I. Lax & Associates
    535 Fifth Avenue
    21st Floor
    New York, New York 10017
    Tel: (212) 818-9150
    Fax: (212) 818-1266
    rlax@lax-law.com

  • cnmk Mar 16, 2009

    We also have the SONY KDFe50a10 with a pink hue line across the bottom of the screen. On phone with SONY now and getting same run around bologna they are giving everyone else. Going to contact local news channels and lawyer mentioned in this blog next.

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I think, Lamp compartment locates at rear side near cooling fan. Open the cover and pull out the lamp. Please Don't pull HOT lamp.

Posted on May 28, 2008

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