Printer is currently off line - Office Equipment & Supplies

hello aang.... open up the print menu and click on the off line spot. that will put it back on line once again. j.

try contacting your telephone service provider asking is your line is allowed to fax .becoz some service providers block the fax line if it hasn't been using the fax for a long period of time.

The printer is connected to the rest of your computer with connecting hardware. If the connecting hardware such as connecting cords or connecting pins are damaged or not secure, then printer would be offline. Users facing the printer offline issue are recommended to check the connecting hardware and if the connecting hardware is found damaged, they would have to be repaired to solve the issues.

Follow these steps:

According to the User's Manual for the Brother MFC-490CW:

• Poor Line Connection indicates an issue with your telephone line (Page 136). If you are sharing the fax line with any splitters or computers, try connecting the MFC-490CW directly to the phone jack and send a fax. If you are still getting a Poor Line Connection error message, call the telephone company and have a repair technician check your telephone line.
  
  
• Out of Memory error message means the machine's memory is full (Page 138).
  
  Try pressing Stop/Exit and wait until all current operations finish and try again.
  
  Try clearing the data in memory. To gain extra memory space. turn off Memory Receive (See Page 48).
  
  Try printing the faxes that are in memory (See Page 49).
  
  
• System Busy error message wasn't in the manual, but I suspect it means there's a current operation in progress and the machine needs time to finish before moving on to another job. Just wait for the current job to finish, then try again.

check the usb cable of printer try to reconnect it and make sure you use usb port in your printer properties

Hi nehu1,
your problem exist with your line voltage:
1\ disconnect printer from any UPS , stablizer, additional power supply or power strips .
2\ plug the printer into a wall outlet and see if this resolve the problem.
3\ If the printer is already plugged into a wall outlet, try another power soource in the building that is independent of the one currently being uesed.
4\ The line voltage and current source at the printer location might need to be inspected to ensure that it meets printer's specification

hope this helpfull;

thanks,

Hamedo

Enter the menu,
Change Language set to American. It is under symbol sets. Also change code page to usa.

Menu Mode

1. Verify that paper and the ribbon are installed.

2. Power ON the printer.

3. Press SELECT and place the printer OFF-LINE (SELECT will not be lit).

4. Press QUIET to enter Menu Mode.

5. The line shown below will print.

Printer Control Emulation Mode Epson LQ 6. Go to Step A to print the current menu.

Go to Step B to change the menu.

Step A

Press PRINT to print the current Menu.

Press EXIT to exit Menu Mode.

The printer will go ON-LINE. (SELECT will light.)

Step B

Press GROUP to move through the groups of the Menu.

A line prints, showing the Group.

Press ITEM to move through the items in a group.

A line prints, showing the Item.

Press SET to change the setting for an item.

A line prints, showing the Setting.

Press EXIT to exit Menu Mode.

The printer will go ON-LINE. (SELECT will light.)

Enter the menu,
Change Language set to American. It is under symbol sets. Also change code page to usa.

Menu Mode

1. Verify that paper and the ribbon are installed.

2. Power ON the printer.

3. Press SELECT and place the printer OFF-LINE (SELECT will not be lit).

4. Press QUIET to enter Menu Mode.

5. The line shown below will print.

Printer Control Emulation Mode Epson LQ 6. Go to Step A to print the current menu.

Go to Step B to change the menu.

Step A

Press PRINT to print the current Menu.

Press EXIT to exit Menu Mode.

The printer will go ON-LINE. (SELECT will light.)

Step B

Press GROUP to move through the groups of the Menu.

A line prints, showing the Group.

Press ITEM to move through the items in a group.

A line prints, showing the Item.

Press SET to change the setting for an item.

A line prints, showing the Setting.

Press EXIT to exit Menu Mode.

The printer will go ON-LINE. (SELECT will light.)

try this website. it might help. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01368574&lc=en&cc=ca&dlc=en&product=1832919&lang=en