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My motorola cable modem will not exit standby mode. I've unpluggexd it and I've reset the modem

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For that you need to reconfigure router. Connect your router to computer with ethernet cable then you can access it with following default link. http://192.168.1.1 or http://192.168.0.1 or http://192.168.15.1 or http://192.168.2.1 If you are not able to access it with above ip then check your computers ip address gateway ip is your router ip try with it. Then it ask for user name and password. Type user as "admin" and password as "admin" or "password" or blank. Then you can see configuration page of router. Then configure wan settings and lan settings enable wireless if you want to use wifi . Let me know if you need further assistance. Thanks for using FixYa.

Posted on Oct 04, 2010

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Motorola surfboard sb5101 pc/activity light stays off and all the other lights stay on this problem happened literally from one day to the next and I've had this modem for about 6 years with no...


To have a modem last you six years is very impressive. Most will fry out if not kept on a cooling pad.
I'm sure you've tried the obvious ones; Unplug it, wait 30 secondsPlug it in.
Try to replace the cat5/ethernet cables. Try replacing the coaxial cable.
If you can access the settings page through your web browser you can try to reset it.
1. Open a web browser and go to: 192.168.100.1extlink.gif
2. Click the "Configuration" option at the top
3. Look near the bottom of the page. There should be a button that says, "Reset All Defaults". Click it once.
4. Once the page refreshes, click the last button at the bottom called, "Restart Cable Modem"

I hope something here works for you.

Jul 28, 2011 | Arris SURFboard® SB5101 Cable Modem

1 Answer

Got Motorola SB5101u cable modem get ip address and works with xp/pro, but can't get vista computer to get IP address even though have configured for automatic ip / dns. Tried everything I could think of


Obviously make sure its set to automatic IP/dns. If thats not working you need to do this

Click on Start -> All Programs -> Accessories -> Right click on command prompt and hit run as administrator.

In Dos prompts type these commands in EXACTLY AS WRITTEN.

netsh i i r r
netsh firewall reset
netsh winsock reset

Also, if you have anti virus like norton or trend micro or mcafee or webroot, you *NEED* to disable their firewalls and possible the entire program.

Some isp's for some reason make it impossible for Vista machines to pull ip addresses dynamically because of a flaw in windows vista. If this continues, i would contact your ISP and request a motorola surfboard 900 series modem, or a cable modem that is in route mode (NOT bridged, as bridged modems will pull a public ip address)

Jan 12, 2011 | Arris SURFboard SB5101 Cable Modem

1 Answer

Sb5100 surfboard motorola modem I can't get an Internet connection on my laptop. The only light lit on the modem is standby. I tried unplugging it to reset it but it didn't work. Please help!


the standy by feature is a button on the top of the modem. Press button and check that all your lights come on green (power send recieve and online). then you should have connection

Jan 09, 2011 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Ethernet led is not working in Motorola surfband sb5101


Hi


Try unplugging and replugging ethernet cable from the back of modem and from your computer- make sure you here a click when you plug it back in.

Check the standby light if on. Pressed standby button to disable standby mode.
Hope this helps. Cheers!

Dec 18, 2010 | Arris SURFboard® SB5101 Cable Modem

1 Answer

My Motorola sb5101 won't come online how do I troubleshoot this? My cable connection is fine. When the modem boots up the green power light comes on and stays on followed by the receive light and the send...


These modems are very tricky. When this type modem goes into stand by modem that indicates that you do have a connection to your internet service provider. The reason you cant get online is because all internet access is disabled wile the modem is in standby. If you look closely there is a button located on the top of the modem. This is the stand by button. If you hit that button it should take the modem out of stand by mode and reestablish your connection to the internet.

I hope that information above has helped is some way.
If possible please rate this solution.

Aug 02, 2010 | Arris SURFboard SB5101 Cable Modem

1 Answer

Internet has stopped working.


Check that the "block Internet activity" button on the top of the router is in "active" mode, not in "standby" mode.

Unplug the AC power from the modem -- that will reset it.

Contact your ISP -- they can remotely & electrnically access the cable-modem, and will trouble-shoot, and, if necessary, will replace the modem, for free.

Apr 23, 2010 | Arris SURFboard SB4200 Modem

2 Answers

My modem keeps going to standby mode


That is usually a problem with signal levels or the modem isn't set properlly. I don't know who your provider is but you should get hold of them and get them to fix it. They should send a tech out to check your signal. While they can check the modem remotely it does not provide them with the same information that a onsite check does. There is nothing you can check or change as a end user.

This can be signal levels, or signal quality (noise), or bad cableing and so on.

Apr 16, 2010 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

When I press standby button the standby led doesn't turn on


First, make sure you have an internet connection. If so, shut down the modem. Pull out the power cable and Coax cable from the back of the modem. Then first put the power cable in, then the coax cable and then turn on the unit. Restart your computer to verify a connection. Then try to press the standby button. If this doesn't work call your internet provider and they can reset the modem remotely for you.
Good Luck.

Jul 08, 2009 | Arris SURFboard SB5120 Modem

1 Answer

Motorola 4200 modem


ya switching back this cable modem would be tough bcoz of the battery back up
you hav two choices 1) remove battery and put it back up
2) with power nad everything connected to modem just unscrew the cable wait for 30 sec n screw it back in

Oct 30, 2008 | Arris SURFboard SB4220 Modem

2 Answers

My modem is off


Modem and coaxial cable abnormally connect, or probably loosing power from internet. ask your local ISP

Jun 24, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

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