Question about Brother IntelliFAX 1270E Plain Paper Fax

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Brother Intellifax 1270E plain paper fax

We have difficulty sending faxes; the error message is NG 'Poor Line Condition.' Is that a failure of the fax machine or of the telephone transmission lines? Should I call my phone service provider?

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It could be either. take the machine to anothewr line see if the
error goes away.If it does not call brother customer service. There is an adjustment for input sensitivity of so brother fax machines. It may be in your operators manual

Posted on Jun 11, 2008

  • Alvin Barnabas
    Alvin Barnabas Jun 13, 2008


    If you get a message on a Transmit Verification report that the results
    of the transmission were "NG" = The transmission failed or "Check
    Readability" = The image(s) that were transmitted to the receiving party
    may be distorted due to interference on the line, follow the steps listed below:

    1.You may have experienced a bad telephone connection. Try resending
    the documents and see if the message no longer appears.

    2. If the message still appears on the report, there may be something
    wrong with the way the Brother machine is connected or you may have a
    bad telephone line. Disconnect any other equipment on the telephone
    line, i.e. answering machine, modem, extra telephones, switching
    devices, adapters, etc. Make sure the telephone line is connected
    directly from the jack on the Brother machine labeled "Line" to the
    telephone wall jack.

    3. Try resending again. If the transmission is successful, the problem
    was created by the connection of the Brother machine or the other
    devices on the line. Reconnect the other equipment one at a time to see
    which is causing the problem. If the error continues to appear on the
    report, try connecting the Brother machine to a different telephone line
    or have the line checked by the telephone company.

    If the telephone line is checked and/or you have tested the Brother
    machine on a different line and the unit is still giving the error
    message, and your machine is within warranty, locate a Brother service center.

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The brother fax machine will always print out a transmission report when there is a failure to send a fax.

There is no way to turn this feature off.
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You may have a loose connection in the phone cord or wall jack, or possibly you are trying to fax on a DIGITAL phone line.

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If this is truely an issue involving poor line conditions you can try using a Line Noise Filter which you can get at most Radio Shack locations. Should cost about 14.99 or so. This could be caused by a loose connection in your home/office wiring or a loose connection at the switch box or anywhere along your line all the way to the tandum. If you actually hear static on the line have the telephone company do the work. Call in a bad connection issue and ask for a line test. If there is a grounded line somewhere that will detect the fault and they can better isolate where the problem actually is located.

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