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I have a new blackberry 9700 bold- all is working fine although no one can hear me on the other end of my call, only very very faintly- no volume buttoms seem to help. Please help me getting very frustrated and want to talk on my new phone. Cheers Anna

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Hey there

The problem is from the mouth piece of your phone,it has either shifted position or it is no longer working

What you should do is;try to open your phone,look at the part where you speak into in your phone you will see your mouthpiece. Try pushing it gently with the tip of your finger until if falls in place.

Close your phone,ensure that the mouth piece is parallel to the mouthpiece hole in your phone casing

Test your phone to see if it works.If it doesnt then your mouth piece is bad and you need to replace it.

If you cannot fix the mouth piece yourself please get someone with experience to do it for you

If you want to keep using your phone for the mean time then you should get an earphone and use it to make and receive your calls..

Posted on Oct 04, 2010

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