Question about Sony BRAVIA KDL-52W3000 52 in. LCD Television

2 Answers

New LCD I bought a SOny Bravia 52 inch 1 week ago and within 2 days it developed vertical lines down the screen, which are growing bigger by the day. Had a sony tech come out who said I need a new LCD. I bought the TV refurbished from a Sony Outlet 6 hours away from home. It came with a 5 year in home service plan. Sony is replacing the LCD but I'm concerned that this could be a sign of a bad unit. It'll be next to impossible for me to return the TV anytime soon.... Is this a fairly simple repair or should I be concerned about the quality of the job or something getting more messed up. The service tech I spoke to seemed pretty knowledgable and says they are a Sony "Platinum" level service center. Thoughts??

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  • 2 more comments 
  • Christos12 May 28, 2008

    sorry, not sure what you are saying.? Should I be concerned about the repair job?

  • Christos12 May 29, 2008

    Sony technician's advice is to replace the LCD!!!

  • Christos12 May 29, 2008

    i don't know the nuances of it, replacing the LCD panel or the complete unit, he wasn't that specific. Its still under the original 90 day warranty from the purchase plus i also got a 5 year service contract, so i'm covered either way.

  • Anonymous Aug 18, 2008

    We have a 52 inch Sony Bravia. A 3 inch vertical color strip near the center of the screen appears nearly all of the time when first put on. The set was purchased new and is 6 mos. old. Can this be fixed?

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2 Answers

Well this turned out to be a nightmare! Sony first told me the part had been shipped, I called 2 days later only to be told the part was on back-order and they had no time frame til they would get more in. Then I was told they had more but they weren't "unpacked" yet, no ETA on when they would be "unpacked".

So I put the TV in the car, drove 2 hours to the nearest Sony Outlet and exchanged it for another TV. Got a $150 credit for my trouble...

Posted on Jun 02, 2008

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  • 10,594 Answers

What ever Sony is offering you, seems good for LCD. there is no easy repair solution for LCD Panel problem.

Posted on May 28, 2008

  • 1 more comment 
  • Shahid Electronics
    Shahid Electronics May 29, 2008

    I am sorry, I used technical words before. LCD panel solution isn't easiy repair and i would be better if you follow Sony technician's advice.

  • Shahid Electronics
    Shahid Electronics May 29, 2008

    Replace the LCD panel or complete LCD unit?

    and you have service warranty, Sony will replace it free of cost.

  • Shahid Electronics
    Shahid Electronics May 29, 2008

    :D you are safe on all ways. good luck!

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