Question about Maytag MSD2456G Side by Side Refrigerator

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Water leaking from freezer compartment and ice maker not working properly

I'm having multiple problems with my Maytag Plus MSD2456GE side-by-side refrigerator......

The water leak from my freezer may be the same situation as the others I've read about, but I'm also having trouble with the icemaker.

I've noticed that the water actually comes from INSIDE the back of the freezer compartment, from some sort of grate. The leaking seems to happen during the defrost cycle and as many others have said, it pools up in the bottom of the freezer (forming a massive ice block) and then some of it pours out onto the floor from the bottom of the freezer door. Is there a blockage in the drain line?

This has been going on for some time now. It all started when I came in the kitchen one morning to find a floor full of water, all around the refrigerator. I opened up the freezer and icicles were covering the entire freezer compartment!! It looked as if the icemaker had sprayed water out (no telling how many times). I had been having problems with the icemaker for some time. Most of the ice cubes were hollow, as if the tray wasn't filling up enough. Then, when it would dump the ice, the little "fingers", as I call them, wouldn't go all the way back down into the tray because there'd be some drops of water that would freeze on it and obstruct the proper functioning. When this happens, it's as if it has been cut off by the wire lever arm. You can push the "fingers" down into the tray, thereby breaking the ice "balls" off by force, and the icemaker will start working again, even though the tray still doesn't fill up with enough water. Since we cannot afford to get the fix-it man out here, I just shut the thing off and stopped using it. But I'd sure like to get it working.

I linked these two problems together because I thought they may be related. I recently took the (inside) water filter cartridge off and replaced it with the (factory) filter bypass plug, thinking that maybe the filter wasn't letting enough water flow into the ice tray. I haven't turned it back on since doing that, however. I'm scared that it'll spray my freezer again and I'll have a flood in my kitchen!! Anyway, I also did this hoping that the water leaking onto the floor would stop. It seemed to have stopped for several days, then a couple of days ago, I noticed it's back to the same old thing. Could the hollow ice cubes be from: poor water pressure from the supply tubes -- a sensor (for water level in the tray) -- a timer (for water level in the tray)? And the ice obstruction on the "fingers"??

Let me tell you.....I am at my wits end with this supposed "nicer-much-more-expensive-than-I'm-used-to" model of refrigerator!! If you can lend ANY ASSISTANCE WHATSOEVER, I would be eternally grateful.

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  • Anonymous Jul 03, 2008

    exactly the same problem, plus the wire bar got wrapped around the ice dispenser. I bent it back into shape and re-intalled it, but now you have to push it down manually to get it to dispence the ice. Now it appears the water leak has shorted something out. The door is always hot to the touch.

  • Anonymous Aug 06, 2008

    ice has been froming at the bottom (3/8 inch thick at back side of compartment with it thinning out some towards the front). Water has been puddling up on the floor right where the door opens. I turned off the freezer compartment and with towels soaked up the water as the remaining ice thawed. Then I turned freezer back on. 12 hours later, everything seems fine, so I now have put several gallons of water in containers in to see what happens next. I'm hoping the line mentioned above that might have been frozen up has thawed. If not, is it a job for a pro or can I get it right?

  • 4Babs6 Jan 05, 2009

    When freezer is on 'self defrost' mode, an Ice Block forms at the bottom of the freezer. Once it starts melting, my kitchen floor is wet. Help - need a solution..............

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  • 481 Answers

  • the water(in the bottom of the freezer) is coming from the freezer when is defrosts. the drain line is in the back wall of the freezer and may be clogged up with ice. clean out the freezer and pour some hot water in the very back of the freezer, this will hopefully unclog the drain. if not, then you have to take the back wall out of the freezer to get directly to the drain line. there should just be a couple screws holding it; it is just an aluminum or plastic panel.
  • and
  • the icemaker problem
  • it could be that the water valve is slowly leaking water into up to the icemaker and freezing before dripping out of the tube. then when the icemaker turns on the water to the icemaker it is partially blocked by the ice and sprays water all over instead of gently falling into the icemaker.
  • if this is the case then changing the water valve on the back of the machine and defrosting the fill tube behind the icemaker should fix this problem.

Posted on Jul 14, 2008

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