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I have replaced the color cartridge and now the printer does not recognize color. Can you please help me on this?

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Hello

Turn on the printer and check the LCD screen for messages. If your printer isn't recognizing what you know to be a new cartridge, the "Low Ink" warning will still be on the screen. Press the green "OK" button for now--if you want the message to reset later, just open and close the lid.

Try printing a test page. Sometimes the ink cartridge simply has a faulty chip and the printer cannot recognize the ink levels.

Open the lid via the handle under the copying tray and remove the ink cartridge in question. Check the bottom for the plastic tab. This tab must be removed or the printer cannot recognize the cartridge. Sometimes when the tab is pulled off, a small strip remains, and this can interfere with printing. Hold it in good lighting and use your fingernails or a knife to gently pry off any remaining bits of the plastic tab. Replace the cartridge, close the lid, and print a test page.

Call the store or website customer service where you bought the ink if the above steps do not work Tell them what you tried, the exact error message your printer is giving you, and when you bought the ink. If it's within 30 days of purchase, they probably have a return or exchange program.

Posted on Oct 04, 2010

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