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We have tried to use our dvd burner in our computer and we can't. We have followed the instructions and the help tab but it still wont drag over to be burned. It doesn't matter what we put in to be burned it wont let us. We have tried to save it in our library and do it that way as well but it wont let us do that either.

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  • mas102678 May 27, 2008

    Thanks. To be honest we just bought this and we were told it came with the dvd burner in it. When we put in the dvd windows media comes up instantly, that is what we have used to burn our cds and have had no problems with it. We have tried to burn several different movies. We have tried some that were burned for us from someone else just to see if the movies were protected and that wouldn't even burn. It is an acer.

  • Chris Cordray May 11, 2010

    What is it exactly that you are trying to burn?

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Sometimes, when you get a package deal with all the software it may be incomplete. They sold you a DVD burner but you would still need the proper software. I would check with the store to make sure that they didn't skimp out on all the necessary things. I have seen in the past that they don't always install everything on the system and leave it up to you to install it.

Chris

Posted on May 28, 2008

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This is common with people who don't know how to use a DVD burner. First of all do you have DVD burning software? If so that is good. If not you need to get some software. Next do you have a DVD burner on your computer? If so you should be burning DVD's If not check your computers documentation. If you are unsure how just tell me the manufacturer and the model number of your computer and I can help.

P.S. If you need I can give you some software that will help with your problem.

All The Best,
RCF

Posted on May 27, 2008

  • Ryan Frame
    Ryan Frame May 29, 2008

    If you need I can tell you if you can burn DVD's. All I need is your Make and Model.



    RCF

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