Question about Gaggia Coffee Makers & Espresso Machines

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Hi we are using a gaggia platinum vision, and it's not making coffee,it goes thru the procedure but nothing comes out.Sounds as like it is straining a bit the at the end of cycle it displays PRIME WATER CYCLE ???

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Sounds like the coffee is ground too fine or the screen in the brew unit is blocked.

Posted on Oct 04, 2010

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Posted on Jan 02, 2017

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1 Answer

Coffee coming one side only of spout


There are two ways to overcome this uneven drip of coffee into the cup.
1- Make sure the machine is placed on a level counter top. The coffee drips as a gravity flow. Machine placed on a tilted surface will allow coffee flow more on the tilted side.
2- It appears the coffee faucet outlet has not been cleaned/flushed with any coffee cleaners or descaling solution. Clean the coffee outlet as following:
* Prepare two or four cups of Baking soda solution.Fill the Baking soda in water tank and make few espresso, using the preground cycle.
** Then use two to 4 cups of descaling solution and repeat the process making several espresso.

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Seems that the valve stuck in wrong position. Try to start cleaning mode.

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1 Answer

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You are correct it could be any of the possibilities you have mention.
It is worth checking the two thermal cutouts on top of the boiler.
These can be accessed by removing the top cover only.
If you press the center of the resets and you hear a click you have found the fault

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1 Answer

My Coffee Gaggia Vision is grinding and the coffee is coming out very weak. The billet coming out is very wet and small. Any solutions or ideas?


see this matter causes:
Make sure there's water in the unit's water tank.

  • 2 Unscrew the shower disk from the top of the unit and rinse it. Dry the disk and screw it back in place.


  • 3 Replace the coffee grounds with properly ground beans. Coffee beans that are either too finely or too coarsely ground will adversely affect the flow of coffee from the machine.
  • 4 Make sure the coffee in the filter is not packed too firmly if the coffee isn't flowing at all. If the flow is too fast, tamp the coffee down a bit more with the tamper.
  • God bless you

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    I found a failing power supply board can cause the 'wrench' error code even in standby. The board is available for about $65 online and works in many Saeco models as well.

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    Mine had the same problem, try resetting the two thermal cut-outs on the boiler. They are little dark grey switches that look like jumpers nested between the 4 cables going into the boiler. If they pop back when you press them, you have it.

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    NEW GAGGIA PLATINUM VISION GRINDER NOT WORKING ANY WAY TO FIX THIS?


    If it's new send it to a service centre.
    These grinders are failing and can also damage the power supply board.

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    The grinder is faulty,take the unit to a service agent for repair

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