Question about Canon imageCLASS D340 All-In-One Laser Printer

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Check document message

Where & how do I check the sensors?

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I checked the Canon website and the message you get can either be in the document handler or in the machine. I am including a link to the Canon website that discusses this problem. Let me know if it helps.
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=239&modelid=14841

Posted on May 27, 2008

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I have a fujitsu 4120 scanner that will not pull the paper even after i changed the roller and pad.


Hello,

Does the scanner displays any error message on the scanner panel? Is there any TWAIN error message?

If paper jam occurs, U1 error will be displayed on the scanner panel and TWAIN driver will display " Paper jam the ADF (Code DS32002)" error message.

This error is detected when one of the followings occurs:

1) A document does not reach the TOP sensor while the scanner has transported the document about 250 mm to pick. (The scanner
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2) The trailing edge of a document does not reach the TOP sensor after the scanner transports the document by the length (L) below. (The document may have slipped on the rollers) Scan condition Transported length.

In order to assist you with your scanner issue, Please provide the issue details with error message.

If nothing is being displayed, then the issue could be due to failure in Pick Motor function or Pick Sensor malfunction.

Hope the above information is helpful.

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1 Answer

Check document message


you will almost certainly have a torn piece of paper ( or small document) in the document feeder sitting over a sensor.It doesn't need to be very big to be detected.Open ALL covers on the feeder, check particularly at the edges of the feed area where you may have torn a corner off.Sometimes you can hand feed a piece of card through by turning the belt or rollers and push any obstruction out..........

Jul 28, 2008 | Canon imageRUNNER 1023iF Black and White...

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Check document message


It thinks there is a document stuck in the document handler. Check for a small piece of paper, or a stuck sensor.

May 27, 2008 | Canon imageCLASS D340 All-In-One Laser...

2 Answers

Add paper message


you will be glad to know, this is not your printer's fault. We went round and round with dell support when we first got 150 dell 1600n's. We sent in copies of documents that were causing the problem. Finally, they figured it out for us. Embedded in the document was junk that was telling the printer to pull from tray2. All you have to do to fix the problem, is take the word document, go into file, page setup. on paper tab, select default tray for first page, default tray for all other pages, and apply to whole document. to clear the message, you will have to delete the print job from the queue, and turn off the printer, then turn back on, and you should be set. The message add paper, is really what the printer should be telling you, except that it should add to tray2, so you know it is trying to pull paper from the manual sheetfeed port on the front.(you could add paper there, till the document finishes printing, but our docs are hundreds of pages, so that is not practical. Barry Smoke Network Administrator AR Division of Legislative Audit

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5 Answers

Document Cover Open


I had the same problem with mine. Lift the top scanner, and check the hinges on the left. That error message means that the little black sensor on the left next to the hinges is not meeting flat with the unit when closed. Hold the sensor in for a few seconds, and your printer will start working properly.

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