Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 962 AIO Is Not Recognized As A Scanner

My Dell 962 printer works fine as a printer and copier, but my system does not recognize it as a scanner (it used to). I have uninstalled and reinstalled the printer several times with no success in solving the problem. Any suggestions?

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  • Anonymous May 28, 2008

    My Dell AIO 962 suddenly stopped scanning. It makes the noise like it wants to scan but after 40 seconds, it stops and an error message appears on my computer screen..The error message tells me to turn off the computer, the printer and usb connection...which I've done but no luck solving the problem. Any ideas?

  • Anonymous Mar 21, 2014

    dell 962 all-in-one printer not working after installing windows 8.1

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2 Answers

Try viewing this thread - it provides links to the correct patch and new drivers on the Dell website:

http://forums.cnet.com/5208-7590_102-0.html?forumID=67&threadID=311793&messageID=2878964

Posted on Nov 08, 2008

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I contacted Dell Techical Support and they connecting to my system where they ran a cleanup utility (I think it deleted all the printer drivers) and then we downloaded the latest drivers and reinstalled the printer. At first it didn't appear to work correctly, but upon rebooting the system the printer was working correctly - scanner included. At the moment, all is well.

Posted on May 28, 2008

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My dell photo AIO all in one printer 926 the scanner wont work. The printer and copier works fine but the scanner dont


First I would reinstall the driver from the Dell website.
If that doesn't work, check if you are under warranty and have them replace it.

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If the printer is off, turn it on. If the printer is busy, pause or stop the job. Open the printer by lifting the scanner bed. The print cartridge carrier automatically moves to the center of the cartridge bay. Note that the Photo All-in-One Printer 962 can hold the scanner bed in the upright position without a prop. Press down on the tabs to open the cartridge carriers.Remove the old ink cartridges.

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1 Answer

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Hi there,
  • Unplug the Scanner cable from the computer.
  • Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the Scanner.
  • then you can connect the Scanner and and try to Scan.
Hope this help. Please Rate My Response! Thanks! 
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1 Answer

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hmmm..interesting..sometimes, in the translation from one fax machine to another, the grey scale densities don't match up. So, your printer almost certainly has a higher resolution than a standard fax machine. Only way to do this is to test and attempt to balance it from one machine to another. Maybe you'll get lucky, and they will be compatible.

got backup?

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2 Answers

What are the correct settings for Dell AIO 962?


Hi there: Some clarification questions from me:

1. What operating system?
2. What did you have to re-install? The whole operating system or just this printer?
3. Have you downloaded and installed the latest drivers from the Dell site?
4. Are you able to copy something just using the Copy buttons on the unit itself?
5. Are you able to print to the printer successfully after re-installing?
6. What program are you using to scan?

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2 Answers

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Go to dell AIO and try the maintenance/ Troubleshoot.

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3 Answers

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Go to Dell AIO and click on maintenace/ Troubleshoot on top of the page. Then go to maintain or fix quality problems.

Then choose the problem and run it.

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