Question about Fisher and Paykel GWL11 Top Load Washer

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Model #gwl11-us 2003. It had appeared that our load was out of balance and was beeping. we rebalance load and started machine again. It ran for a few minutes and then stopped? No lights or anything. At this time, the clothes still had suds on the clothes. We tried pressing the power button to go thru the rinse cycle again and nothing happened. No power? We unplug and replugged, nothing? Can you help us? Thank you - Jon

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  • jlehtonen Oct 04, 2010

    Thank you. I had already tested the outlet with a blow dryer and it works fine. Since your e-mail, I did turn off the power to the outlet and then back on. I pushed the power buttom and nothing happened. Where do we go from here? How does the $$ work? Am I getting charge everytime I e-mail?

    Thanks again - Jon

  • jlehtonen Oct 06, 2010

    my concern about payment is how does it work? I agreed to pay $12 or so. Is that charge for the total time we e-mail back



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Hi Jon, just read your posting.Now have you checked the power outlet with a small appliance such as a toaster or hair dryer?Now if you have power at the outlet, turn the outlet on then off to the machine and see if the machine powers up.Please reply and tell me if it powers up and then I can guide you step by step in isolating the fault on your machine.Looking forward to your reply.

Posted on Oct 04, 2010

  • luisa_sgro Oct 04, 2010

    Hi Jon just read your last posting,and no, I do not think you are getting charged to email Fixya.Now there are 2 reasons why your machine will not power up when you turn the outlet on and supply power to the machine and they are, 1st Your drain pump is open circuit,and 2nd your control module is faulty.The control module goes faulty for 2 reasons ,1st It goes faulty internally and 2nd a component in your machine such as a water valve ,lid switch ,pump ,etc is faulty which in turn caused the control module to become faulty.The course of action is to eliminate the pump as the fault with an electrical tester and if it is not faulty then the problem will be the control module.I can help you test the pump and the components.Please reply on how you would like to proceed and I will help you as much as I can.Looking forward to your reply.

  • luisa_sgro Oct 06, 2010

    Hi Jon just read your last posting.Unfortunately I just answer the questions on this web site so I really do not know about the payment but when I used the service about a year ago all I paid was $15 Australian.So I think $12 is all you pay regardless of how many emails I send to you or you sending emails to me.Now did you get my last posting.Please reply on what you decide and we will rectify this problem.Looking forward to your reply.



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