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Installed new blk ink cart and others are all o.k. Will not print black at all - if I use the color button or try to print from the computer in color, words come out very light and other colors are not bright and sometimes words do not print at all. Is a new MFC-495CW printer. Was working fine to can't print.............Thank you!

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I assume that you inserted an new OEM black cartridge. If you are using aftermarket of refilled cartidges, change to an OEM cartridge.
- Press on the printer
- Press of and select
- Press of to choose , or
- Press
- The machine cleans the printerhead and goes back to the Ready screen when finished.
If you clean the head 5 times and things don't improve, the printer should be serviced at a printer service center.
If you are using aftermarket or refilled cartridges the ink is typically not up to manufacter specifications and can gum up the printheads.

Posted on Oct 04, 2010

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