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All of a sudden, my Microsoft Office 2007 software apps don't respond to any keystrokes on my Thinkpad T40. The keyboard responds in the Help window and in DOS, but not in my Excel, Word, etc. apps. I'm sure I must have hit some key or combination of keys that inadvertently switched off recognition of the keyboard when I was in Power Point a couple of weeks ago. Can you help???

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  • djohnsonhall Oct 04, 2010

    I just tried what you recommended and it did not work! I set up a new user account and opened a new Word document, but none of what I typed appeared in the screen. I also accessed a file in the previous user account and still no response to the keyboard. This is driving me nuts!! It was working fine 2.5 weeks ago. In fact, I put a large and very detailed report with charts and big Excel spreadsheets and it was fine. On 9/15, at the meeting where I presented my report, the keyboard stopped responding. The arrow keys, page up/down keys, Caps Lock keys do respond, but none of the alpha or numeric keys, nor the tab key. What else can I try????

  • djohnsonhall Oct 04, 2010

    Unfortunately neither my WIFI nor the Ethernet seem to be connecting to the Internet either so I can't go online to uninstall the software. (I think that's just a configuration issue that I through the Device Manager??

    I'm going to go ahead and accept your solution, but will I still be able to communicate with you afterward until my original problem is fixed -- or I just give up -- or will I have to pay another fee and possibly be given different expert? Thanks!!

  • djohnsonhall Oct 04, 2010

    Ok, so I uninstalled Microsoft Office and reinstalled it -- and the same thing is happening (not recognizing keystrokes in any of the applications). I thought about doing a system restore, but while the system restore tab is in my System Settings, there is no activation button! I'm I'm going to try a couple of other things I found in a troubleshooting screen. Just in case I get locked out of communicating with you, thanks for your help anyway.

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Is your Ms office 2007 fully activated? this can cause that because the editing capability gets disabled. please confirm and post back. also indicate whether you are able to go to menu> options etc.

Posted on Oct 04, 2010

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Hello,

that sounds very strange. To see if its a setting problem. Create a new user account to the laptop, start -> control panel -> user accounts.


Sing out of your current account and then sign in to the new one, open work, does it work normally?

Posted on Oct 04, 2010

  • Ekse Oct 04, 2010

    Very Strange. I'd recommend that you uninstall office from the computer entirely and then re-install it from the dvd.

    Run revouninstaller to remove the software http://www.revouninstaller.com/revo_unin... use the free version and use SAFE option when uninstalling.

  • Ekse Oct 04, 2010

    You can keep posting comments on this page. You can put the program on a USB stick and move it over.

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