Question about Whirlpool Duet GHW9150P Front Load Washer

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I keep getting F-21 code on my whirlpool duet washer

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  • Whirlpool Master
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Hello, Welcome to FixYa. The "F21" on your model of washer indicates the machine has detected a fault or obstruction in the drain process. Chances are the pump itself is being obstructed by debris or some other foreign object as opposed to being faulty, although the faulty pump can`t be ruled out...yet. Here`s how to check it and clean it... Though it being full of water may make it messy. A wet-dry shop vac is handy in this situation. If it is in a position that allows you too lean it back against something strong or a second set of hands it will help if tilted back almost all the way. Careful not to hurt the machine or yourself, and undo the fill hoses and drain hose. **Turn off the breaker at the service panel or unplug the washer from the wall socket...safety first** 1) locate the screws in front at the very bottom of the panel below the door and pull the panel down and forward until it is off. They will be either 1/4" hex head or #20 torx head screws. 2) You will immediately see the drain pump in front of you with a large removable filter. 3) Turn it counter-clockwise should allow you to remove it and inspect it and clean it out. Make a good thorough inspection inside the pump as well not just the removable filter. 4) Re-insert the filter and before placing the panel back run a test rinse/drain cycle to inspect for leaks and to verify the unit drains and spins now. ( If the problem still exist`s the "F21" will re-appear. If so you`ll need to check the hose/rubber bellows from pump to tub...back-flow ball...for other obstructions ). 5) If all appears OK after your efforts, well your efforts paid off...pat yourself on the back. You just saved yourself potentially a couple hundred bucks ! Now You should be good to go. Re-attach the lower panel and you`re back in business. **NOTE: if this still fails to remedy the F21 or if it returns immediately during the next drain you may require a pump unfortunately...part # 280187 available at "searspartsdirect.com" "repairclinic.com" etc. **This however can also be caused by the back-flow ball inside the bellows which connects the tub to the pump. There is a large clamp which secures it to the tub, but if you remove it to clean out all the dirt built up inside, make sure you get it good and secure when putting it back.** If you'd like the benefit of this solution with pictures, visit my profile page and look for similar "F21" or "F02" postings they are one and the same just different eras. Let me know how it goes and if you require further assistance. Thanks for choosing FixYa. Please take a moment to rate the solution provided for you here today. Good luck. Regards, Macmarkus :)

Posted on Oct 03, 2010

  • twinoaks007 Nov 26, 2010

    I found it a lot less messy by lifting the rubber mount in front and pulling it slightly forward over the front holding tab of the filter/pump assembly, Then pull the two rear mounts up in front and just pull the assembly slightly forward then lift out of the slotted hole for the rear mounts. This will allow the assembly to come forward just enough to hang out over the edge of the washer housing and drain into a bucket or pot when unscrewing the filter cap. This is a lot easier than it sounds and only takes a second. Other than that the advice from Macmarkus is right on track. Thanks!

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Posted on Jan 02, 2017

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