Question about Epson Artisan 710 AllInOne InkJet Printer

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I have an epson artisan 710 which displays the message "a printer error has occurred. turn power off and then on again. for details, see Your documentation or epson.com." the documentation is unhelpful and epson's technical support is not open/available..

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I just had the same issue but with the 810, which is basically the same. What I had done before that happened was turn on the "Automatic Head Maintenance", then after turning on the printer again the next time the error happened always a few seconds after it started...really frustrating.

The solution was turning off the "Automatic Head Maintenance". Do this as soon as you have access to the menu, because after a few seconds it will show the error and the touch menu will not work anymore. So as soon as the touch menu shows press Setup > Maintenance >Automatic Head Maintenance and turn it off.

Please reply and let me know if it works.

Posted on Oct 16, 2012

  • 4 more comments 
  • RTRAADM Feb 09, 2013

    JOHN, EXCELENT SOLUTION,. IT DID WORK ! THANKS.

  • Janet Feb 11, 2013

    That worked for me too! I thought it was the waste ink counter, but when I tried to reset it, it said it was not time. Glad I found this. Thank you!

  • cafedave
    cafedave Feb 11, 2013

    This worked for me too on an Artisan 800! Thank you SO much for saving my printer.

  • Brian F Sep 03, 2013

    This worked! thanks!!!

  • Ron Gonzales
    Ron Gonzales Jan 02, 2015

    I have a Artisan 835 and there is no "auto" head maintenance all maintenance is manual

  • Jerry
    Jerry Sep 01, 2015

    I tied it but it goes to the error message before I can complete it. Bummer. Have no clue of what to do now.

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Reset the waste ink counter
you can check the counters value here - http://www.EpsonReset.com

Posted on Mar 27, 2011

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The solution was turning off the "Automatic Head Maintenance". Do this as soon as you have access to the menu, because after a few seconds it will show the error and the touch menu will not work anymore. So as soon as the touch menu shows press Setup > Maintenance >Automatic Head Maintenance and turn it off.

Posted on Dec 17, 2013

  • mitchell5265 Apr 29, 2014

    Thank you all for you inpu, BUT i do not even get to the menu b4 the error code shows.

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