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HP 4700n Paper Late Jam

I have a 4700n with multiple paper trays, 5 to be exact. If I print 10 or less pages, the printer works fine. If I print 15 pages, the printer jams on the 15th page every time, showing error 13.13 or 13.12 (paper late Jam).
The jam occurs at the part just above tray one, before the paper reaches the toner cartridges. We replaced that part (apologies for not remembering the part name), but still received the same results. We have replaced all the toners, the fuser, the rollers and cleaned the entire printer. We also tried a formatter board from another printer (same model) but the same result occured. And finally, we tried printing with fresh paper, from each tray separetly but the same result occured. The only odd result was from the manual feed tray, it jams on every page at the same location with the same error messages. Any help would be grealty appreciated. Thanks!!

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  • Anonymous Feb 05, 2009

    Similar problem: HP 4700 shows PAPER JAM IN TRAY 2 in the control panel (13.30.00 PAPER FEED 1, PAPER LATE JAM in the event log) when I'm printing from tray 4!
    It doesn't always happen, but it does happen with certain frequency.
    Any ideas??

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  • 9 Answers

Duplex area related jam in other printers. is problem only occurring in tray 1. If so, there is a problem with the tray. If it's happening from tray 1 and tray 2, replace try replacing transfer belt.

Posted on Sep 16, 2009

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Posted on Jan 02, 2017

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Hi,



. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2.
Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

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Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

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Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

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Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

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Use the carriage access door to get at a jam further inside the printer. You may need to remove the print carriage to get to the jam.

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Replace all parts and return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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Hope this helps you and please rate me
Thanks J

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