Question about Office Equipment & Supplies
I have a 4700n with multiple paper trays, 5 to be exact. If I print 10 or less pages, the printer works fine. If I print 15 pages, the printer jams on the 15th page every time, showing error 13.13 or 13.12 (paper late Jam).
The jam occurs at the part just above tray one, before the paper reaches the toner cartridges. We replaced that part (apologies for not remembering the part name), but still received the same results. We have replaced all the toners, the fuser, the rollers and cleaned the entire printer. We also tried a formatter board from another printer (same model) but the same result occured. And finally, we tried printing with fresh paper, from each tray separetly but the same result occured. The only odd result was from the manual feed tray, it jams on every page at the same location with the same error messages. Any help would be grealty appreciated. Thanks!!
Duplex area related jam in other printers. is problem only occurring in tray 1. If so, there is a problem with the tray. If it's happening from tray 1 and tray 2, replace try replacing transfer belt.
Posted on Sep 16, 2009
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Posted on Jan 02, 2017
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