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Obviously that freezer is not achieved the required temperature. There are several reasons for that:
- Defrosting system is not working, which leads to accumulation too much ice on the evaporator that prevents heat transfer and reduces air circulation despite the fan is running.
- The problem with draining condensate after defrosting cycle which also leads to accumulation of ice.
- Leaking gas from the cooling system (reduced cooling capacity)
- Faulty compressor
Just had this issue. Freezer is packed usually & suspected airflow. Emptied bottom 2 shelves & vent strip was solid frost. Bottom 2 shelves were filled w/ solid roasts & other solid large items. Used blowdryer & currently waiting to see if it begins freezing top shelf.
Is it just the freezer section? Open the freezer door for a minute and then, without shutting it, press the button on the inside that makes the light go out. The fan at the back at the top of the freezer should start whirring. This circulates the freezing air. If it doesn't start then that's your problem as the freezing air isn't getting to the top of the freezer. It's simple enough to replace. Buy a new part (30 pounds?) and replace from the inside by removing the back panels to the freezer. Turn the freezer off and unplug first though, obviously! Hope this helps.
Cold air sinks. If evaporator temp is not low enough only the items on bottom of freezer will get cold and possibly freeze - stuff on top will not.
Throw a digital thermometer in there towards the top shelves and I bet your temps are high. Low refrigerant will cause this; furthermore, if you leave the refrigerator door open by accident, the refrigerator will never shut off, the freezer evaporator will freeze over with a block of ice, and the freezer temps will be higher. If that is what happened, simply unplug the unit and allow it to self defrost and then turn it back on for proper operation and make sure that the refrigerator door is properly closed!
it may be that the door is open a lot witch lets in warm air that go's to the top of your freezer and turns into ice so there maybe nothing wrong with your freezer, in winter we heat the house up and close all the windows this holds in the damp air,, in the summer it should be ok, but to test it place a thermometer in the freezer is should be about -21*f or there abouts for a 4 star freezer
no it sound like there is a problem with the seal system where the freon is kept this model does not have a fan because is the shelves get frosted so there is a leak or restriction so try calling a tech but i would just buy a new if i was you since to fix will cost about the same