Question about Arris SURFboard SB4100 Modem
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
I have a Motorola SB5100 Cable modem and i have a belkin N wireless ROuter..i have conncted the wire from modem to router and computer to router and it doesnt work??what do i have to do??
Posted on Feb 26, 2008
I can sympathize with the problems you are having with Comcast. I have had similar ones to yours at my house not too long ago. Have you called Comcast and had them enable the MAC address of the modem? If not, give them a call, and they can have you up and running in about 5 minutes. Depending on the modem, the MAC address will be on a label on the bottom or back of the modem. Make sure that you have it correctly written, have your Comcast account number, and call them. If they tell you that you need an appointment, tell them you want it escalated to a tech. With that address and your account, once you are enabled by Comcast, you should be in business.
Hope this helps you out!
Posted on Jan 08, 2009
when you are on Cable Internet with a "modem" only connected directly to the computer, what the ISP see is the computer's MAC Address (command prompt -> type ipconfig and hit enter).
put a router (which has it's own MAC Address) in-between and the ISP wont let you cause it sees the router not the computer.
check physical connection: cable modem -> router -> computer(hard wire for this troubleshooting)
access the d-link gui and locate the “Clone MAC Address" button (supposed to clone the computers MAC Address - verify if it's the same), save settings & reboot the router.
Posted on Jan 26, 2009
SOURCE: Cable modem connection problem
Hi, First of all that particular modem is an End of Life modem (meaning it is no longer recieving updated firmware). But that still does not neccesarily mean that its your modem what you need to do when your modem cuts out is to note the leds on the front of your modem. If the modem gets stuck on either the 2nd light from the top or the third light then it is definitely a cable problem. Contact your cable co and tell the tech what lights were stuck blinking while you could not get online and he will know what that means. If you need some more help let me know, because I can explain more. good luck
Posted on Jul 04, 2009
The modem that you have is getting old and may be going bad but here are a couple of thing to help you out.
Often times this is premises related signal strength issue.
Items that you can check.
1. Is the coax line tight in the back of the modem and at the wall.
2. Are there any splitters where the cable comes out of the wall before it attaches to your modem. If so remove them and attach the cable directly to the wall from the back of the modem and power cycle the modem.
3. Do you have a coax cable line that goes directly from the outlet the modem is attached to the point that the cable service enters the household. Each time that you split your coax line it takes away part of the signal and the more times you split the more likely you are to not get a connection to the internet
If all of these items are in place and you still are having problems call your service provider and schedule a service call or try a new modem. Good luck.
Posted on Jan 02, 2010
Tips for a great answer:
Mar 06, 2011 | Arris SURFboard SB4100 Modem
Feb 27, 2011 | Arris SURFboard SB4100 Modem
Oct 05, 2010 | Arris SURFboard SB4100 (46977600100) Modem
Mar 31, 2010 | Arris SURFboard SB4100 Modem
Oct 31, 2009 | Arris SURFboard SB4100 Modem
Jun 20, 2009 | 2wire 2700HG-B Router (2700HGB)
Aug 13, 2008 | Arris SURFboard SB4100 Modem
Feb 16, 2011 | Arris SURFboard SB4100 Modem
148 people viewed this question
Usually answered in minutes!