Question about Novastor NovaBackup Professional

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Your Novastor Professional program keeps telling me when I click on back-up that I need to connect my back-up hard drive to the USB port -IT ALREADY IS PLUGGED IN! Indeed when I was formatting the download I clicked on H: my back up showing on your list - when i clicked next I was told to plug in my external hard drive. I clicked on retry - it still says. I have Windows XP (- all service packs and the external hard drive is a 750GB that has over 650GB available. This is ridiculous! I want my money back. Roger S. Pile, PhD

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????????????? this site is nothing to do with Novastor.
So this is not a problem we can help with. This is an independant advice forum, where ordinary people try and help each other with various problems.
This is the FIXYA help site and nothing to do with Novastor.
It may have been wise to check what site you where on

Posted on Oct 03, 2010

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a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017

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6 Answers

Portable external hard drive


Greetings,

It's the USB port on that computer.
Try all USB ports and make sure you got it connected DIRECTLY.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Jul 23, 2008 | SimpleTech SimpleDrive Portable USB 2.0...

Tip

How to Back Up Trial Software


<p>The free trial software gives the user the ability to evaluate a program before they buy. If you have a free version on your computer and want it back, you can connect an external hard drive or flash drive to do. The process can relieve headaches, if your computer crashes or gets infected with viruses.<br /> <p> <br /> <p>1. Connect your external hard drive or flash drive to your computer via a USB port. Click the Start button and click on "Computer" option on the menu. Click on your external hard disk or flash drive icon in the menu. You can use this window.<br /> <p><br /> <p>2. Click the Start button and click "Search ". Enter the name of the test software that you store in the search bar and press Enter.<br /> <p>3. Transferring files to display in the search window on the external hard disk or flash drive. A small window with a progress bar will tell you how long does it take to transfer files appears.<br /> <p><br /> <p>4. Click on the My Computer icon on the Start button when the transmission is complete and right click on your hard disk or a flash image. Click the "Eject" option. Remove the USB cable from the USB port of your computer to your software.<br />

on Jun 21, 2011 | Computers & Internet

1 Answer

My USB Drive has been not open in my computer


Hello,

First of all make sure that the USB port that you are using to connect it to your PC is a USB 2.0 port, and not USB 1.0.

Also if it came with an external power, connect it to the external power before putting on your PC.

This is because the voltage supplied by USB 1.0 is lower than that of USB 2.0 and therefore might not be enough to power up your USB Drive.

After making sure about this, power up your system, and plug the external drive, then Right-Click on my computer icon, select manage, then go to Disk Management Option.

On the Disk management option Page you should see ALL the drives installed on your system, including the hidden ones, so what you will just do is, try and locate the one representing your external drive, and right click on it. then select "Change Drive letter and Paths", and give the drive any new, unique letter (i.e alphabet) different from the ones already on your system, and click on OK.

This should make your external Drive to be detected automatically.

Or in case there is a problem with the read/write head inside the hard drive.

What I would advise you to do is, unscrew the hard drive case and remove the Hard disk from the case, connect it directly to a system, not externally or through USB this time around, then get a software called NTFS DOS Professional. It is a software that works like magic when it comes to hard drive repairs.

If you know any other hard drive utility, apart from this, you can also use it. I just recommend this personally because that is what I use.

Insert it into your PC, start up your CD-ROM and let your system boot from CD-ROM.

It works through DOS, and it should be able to help you with it.

If this does not solve the problem, then I'm afraid you might need to replace the hard drive.

And if it repairs it, I would suggest that you just retrieve all your valuable files from it and don't fully rely on the hard drive again because of the hardware error it has developed. Just keep using it as a second.

If you cannot do this by yourself, just get a very good technician to do it for you instead.

Kindly keep me posted about the problem.

Hope it helps.

Goodluck.

Apr 25, 2010 | Intel X25e Kingston Ssdnow E Series 32gb...

1 Answer

Not detecting the external hdd 120gb wd


Hello,

First of all make sure that the USB port that you are using to connect it to your PC is a USB 2.0 port, and not USB 1.0.

Also if it came with an external power, connect it to the external power before putting on your PC.

This is because the voltage supplied by USB 1.0 is lower than that of USB 2.0 and therefore might not be enough to power up your USB Drive.

After making sure about this, power up your system, and plug the harddrive, then Right-Click on my computer icon, select manage, then go to Disk Management Option.

On the Disk management option Page you should see ALL the drives installed on your system, including the hidden ones, so what you will just do is, try and locate the one representing your harddrive, and right click on it.

Then select "Change Drive letter and Paths", and give the drive any new, unique letter (i.e alphabet) different from the ones already on your system, and click on OK.

This should make your harddrive to be detected automatically.

In case it still doesnt work after trying this, then do this:

Unscrew the hard drive case and remove the Hard disk from the case, connect it directly to a system, not externally or through USB this time around, then get a software called NTFS DOS Professional. It is a software that works like magic when it comes to hard drive repairs.

If you know any other hard drive utility, apart from this, you can also use it. I just recommend this personally because that is what I use.

Insert it into your PC, start up your CD-ROM and let your system boot from CD-ROM.

It works through DOS, and it should be able to help you with it.

If this does not solve the problem, then I'm afraid you might need to replace the hard drive.

And if it repairs it, I would suggest that you just retrieve all your valuable files from it and don't fully rely on the hard drive again because of the hardware error it has developed. Just keep using it as a second.

If you cannot do this by yourself, just get a very good technician to do it for you instead.

Kindly keep me posted about the problem.

Hope it helps.

Goodluck.

Nov 25, 2009 | Computers & Internet

1 Answer

Doesn't register on computer when plugged in, makes a beeping noise and then stops. Sounds like something could be loose inside.


Hello,

First of all make sure that the USB port that you are using to connect it to your PC is a USB 2.0 port, and not USB 1.0.

Also if it came with an external power, connect it to the external power before putting on your PC.

This is because the voltage supplied by USB 1.0 is lower than that of USB 2.0 and therefore might not be enough to power up your USB Drive.

After making sure about this, power up your system, and plug the harddrive, then Right-Click on my computer icon, select manage, then go to Disk Management Option.

On the Disk management option Page you should see ALL the drives installed on your system, including the hidden ones, so what you will just do is, try and locate the one representing your harddrive, and right click on it. then select "Change Drive letter and Paths", and give the drive any new, unique letter (i.e alphabet) different from the ones already on your system, and click on OK.

This should make your harddrive to be detected automatically.

In case it still doesnt work after trying this, then do this:

Unscrew the hard drive case and remove the Hard disk from the case, connect it directly to a system, not externally or through USB this time around, then get a software called NTFS DOS Professional. It is a software that works like magic when it comes to hard drive repairs.

If you know any other hard drive utility, apart from this, you can also use it. I just recommend this personally because that is what I use.

Insert it into your PC, start up your CD-ROM and let your system boot from CD-ROM.

It works through DOS, and it should be able to help you with it.

If this does not solve the problem, then I'm afraid you might need to replace the hard drive.

And if it repairs it, I would suggest that you just retrieve all your valuable files from it and don't fully rely on the hard drive again because of the hardware error it has developed. Just keep using it as a second.

If you cannot do this by yourself, just get a very good technician to do it for you instead.

Kindly keep me posted about the problem.

Hope it helps.

Goodluck.

Nov 22, 2009 | SimpleTech 1TB SimpleDrive Pro Duo...

1 Answer

The hdd is not recognized by the computer


Hello,

First of all make sure that the USB port that you are using to connect it to your PC is a USB 2.0 port, and not USB 1.0.

Also if it came with an external power, connect it to the external power before putting on your PC.

This is because the voltage supplied by USB 1.0 is lower than that of USB 2.0 and therefore might not be enough to power up your USB Drive.

After making sure about this, power up your system, and plug the harddrive, then Right-Click on my computer icon, select manage, then go to Disk Management Option.

On the Disk management option Page you should see ALL the drives installed on your system, including the hidden ones, so what you will just do is, try and locate the one representing your harddrive, and right click on it. then select "Change Drive letter and Paths", and give the drive any new, unique letter (i.e alphabet) different from the ones already on your system, and click on OK.

This should make your harddrive to be detected automatically.

In case it still doesnt work after trying this, then do this:

Unscrew the hard drive case and remove the Hard disk from the case, connect it directly to a system, not externally or through USB this time around, then get a software called NTFS DOS Professional. It is a software that works like magic when it comes to hard drive repairs.

If you know any other hard drive utility, apart from this, you can also use it. I just recommend this personally because that is what I use.

Insert it into your PC, start up your CD-ROM and let your system boot from CD-ROM.

It works through DOS, and it should be able to help you with it.

If this does not solve the problem, then I'm afraid you might need to replace the hard drive.

And if it repairs it, I would suggest that you just retrieve all your valuable files from it and don't fully rely on the hard drive again because of the hardware error it has developed. Just keep using it as a second.

If you cannot do this by yourself, just get a very good technician to do it for you instead.

Kindly keep me posted about the problem.

Hope it helps.

Goodluck.

Nov 21, 2009 | Computers & Internet

1 Answer

I have an acomdata 1tb XHD. The status light is blue, but XP wont recognize. I have already tested the cable and the USB port on the CPU.


Hello,

First of all make sure that the USB port that you are using to connect it to your PC is a USB 2.0 port, and not USB 1.0.

Also if it came with an external power, connect it to the external power before putting on your PC.

This is because the voltage supplied by USB 1.0 is lower than that of USB 2.0 and therefore might not be enough to power up your USB Drive.

After making sure about this, power up your system, and plug the harddrive, then Right-Click on my computer icon, select manage, then go to Disk Management Option.

On the Disk management option Page you should see ALL the drives installed on your system, including the hidden ones, so what you will just do is, try and locate the one representing your harddrive, and right click on it. then select "Change Drive letter and Paths", and give the drive any new, unique letter (i.e alphabet) different from the ones already on your system, and click on OK.

This should make your harddrive to be detected automatically.

In case it still doesnt work after trying this, then do this:

Unscrew the hard drive case and remove the Hard disk from the case, connect it directly to a system, not externally or through USB this time around, then get a software called NTFS DOS Professional. It is a software that works like magic when it comes to hard drive repairs.

If you know any other hard drive utility, apart from this, you can also use it. I just recommend this personally because that is what I use.

Insert it into your PC, start up your CD-ROM and let your system boot from CD-ROM.

It works through DOS, and it should be able to help you with it.

If this does not solve the problem, then I'm afraid you might need to replace the hard drive.

And if it repairs it, I would suggest that you just retrieve all your valuable files from it and don't fully rely on the hard drive again because of the hardware error it has developed. Just keep using it as a second.

If you cannot do this by yourself, just get a very good technician to do it for you instead.

Kindly keep me posted about the problem.

Hope it helps.

Goodluck.

Nov 18, 2009 | Computers & Internet

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