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Was it ever working? Was the phone dropped? Is it under warranty? If under warranty I'd suggest letting your provider handle it so you don't void the warranty. If not under warranty, are you comfortable taking it apart? There are a lot of very tiny parts including small screws. How it works. There is a coil spring that has both ends connected in such a way that it makes a circle. Sliding the phone up or down shifts the circle which shifts the tension so it holds it up or down. If one end has come loose then you might be able to reconnect it. If it has broken, you would most likely need to replace it. Here are some steps to take it apart - found these here. This isn't a task for anyone. ALL PARTS ARE VERY SMALL - PROCEED AT YOUR OWN RISK.
You will need a very small philips screw driver 1. Take the battery out and remove the Sim card. 2. The molding over the camera lens just snaps in - remove it. 3. There are 6 (six) tiny screws that hold the back of the phone on - remove those. 4. Carefully lift and unplug the circuit board. Place the circuit board to the side. 5. Here is where the spring is. There are 4 silver screws that hold this piece to the slider. Remove these screws and set this piece to the side. 6. Remove 4 more screws at each corner of this piece, top two have covers.
At this point you will have to determine what the problem with the spring is. Can it be reconnected or will it have to be replaced? If you need to replace it you might be able to find a store in your area that fixes phones - they might be able to sell you a spring. Otherwise, http://www.rmslogisticslp.com/ should be able to supply your needs. Hope this helps.
its better to not try and do it yourself if you are having a bit of a hard time fixing the problem it might make the situation worse, trust me it happens alot to many people who try the fix it yourself way my advice is to find the nearest mobile phone repair personel and get it done good
Install the latest Duo software load, from: http://www.pantechusa.com/html/images/software/download.htm
If you still have ActiveSync problems, try:
1) install activesync software
2) On the phone, go to Settings > Connections > Modem Link > then set the modem link status to INACTIVE.
3) On the phone, go to Settings > Connections > USB to PC > then select Enable advanced network functionality.
4) plug the phone in via USB to PC... the sync software will recognize the phone automatically when connected, and windows will not ask for driver install.