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I have a Sceptre LCD television that recently randomly asks for the password, even during programming to continue to watch the program. Overnight the television locked up and none of our previous passwords will work. A couple of months ago I worked with Sceptres technical support, we reset my password (which I do not need) and rebooted the software in the television. I tried to do the same with no luck. Any assistance would be greatly appreciated. Mike Harahus mikeharahus@gmail.com

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  • mikeharahus Oct 03, 2010

    Are you quite sure Tim? I would not be surprised at all. I am still going to contact Sceptre tomorrow as there technical support is not available on the weekends. Do you have any other suggestions to jump start this thing for one more day?



    Thanks,



    Mike

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Upgrading the firmware is the only possible solution if a factory defaults reset has not fixed the software issue only other thing would to have a diagnostic run by a technician on it


Robb

Posted on Oct 04, 2010

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This is an indication that the mainboard on the TV has some serious issues, and has finally given out completely on the security chipset. It was failing all along, and I bet Sceptre technical support knew this but didn't want to tell you. Sometimes a software reset can get it "kick-started" again and it will go away for a while, but will always come back and continue to get worse. The TV at this point needs a new mainboard, which is quite difficult to do if you've never done TV repairs before...
Thanks Tim

Posted on Oct 03, 2010

  • Tim Grayson
    Tim Grayson Oct 04, 2010

    Did you see my other message?

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