We have an M7310 phone in our shop which was previously programmed with a "HELP" button. When pressed all of the other phones on our system would ring continuously (or so I'm told.) However, since upgrading to a newer system, this function no longer works. I have looked through the documentation, but cannot find anything that resembles this function.
Not sure which system you have but it sounds to me like you are looking to make a group that contains all your phone extensions. It's like calling an extension number for a specific phone but in this case it would be a group extension number that contains a list of all your phones. It may be called a "hunt group" and you would want to set it up so all phones ring simultaneously, not in order. Then you program a key on all your phones to call that group extension number.
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Check the programming on all of your buttons by using Feature *0 and press any button to see what is programmed on that button. It sounds like something else is programmed on your speed dial button. To set a speed dial button press Feature *3 then the button you want to be speed dial. Press Feature 0 to program it.
It sounds like although they're labeled as line buttons actually they're programmed as station buttons.
If you press feature *0 and one of the buttons it will tell you what the button is programmed as.
Also did you try pressing the intercom button then dialing 9? that might be the way the set was programmed.
To Program Personal Speed Dial Numbers: (Numbers 71 – 94 only. 1. Press the Feature button, then * 4
2. Enter the 2 digit code (71 – 94. that you want to assign to that phone number
3. Enter the telephone number, then press the OK softkey
4. Display will show: "Entry xx stored"
More than likely although the button is marked as a transfer its not programmed as a transfer button. To see how its programmed press feature *0 (button inquiry) and press the button marked transfer. To re-program the button press feature *3, press the button marked transfer,and press feature 70. that willchange the program on that button.
If the extension was a swap of the old M7310 with a new(ish) M7310 no additional programming should be necessary. However if the phone was replaced with another type of nortel set(M7208, M7324,T7313 etc.) then the phone will default to its base features. To re-program the feature keys press feature *3, the button you wish to program, and the feature code for that button
If you are asking about Outside Auto Dial numbers (a "speed dial" number programmed to a button), follow these steps:
1. Leave the handset down
2. Dial "Feature (star) 1"
3. Press the button to be programmed
4. Enter the "speed dial" number
5. Press button under "OK" on the horizontal display.
The group of 12 buttons on top of an M7310 phone are Dual-Memory buttons, each can hold 2 speed dial numbers. When you press the button, you are using the Lower Memory location. When you press the Shift button (triangle-shaped button on the right) and the a Dual-Memory button, you are using the Upper Memory location. Good Luck!