Question about Creative Labs Zen Stone Plus MP3 Player

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Creative Zen Stone Plus won't sometimes turn on

Normal the player works, but sometimes the "Creative Zen Stone Plus 4Gb" won't turn on. The battery is fully charged.

I've tried to push the reset button, upgrade firmware and so on.

When the player won't turn on, it's also not being recognized in WinXP on either my laptop or computer.

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  • Anonymous Jul 18, 2008

    the "Creative Zen Stone Plus 4Gb" won't turn on. The battery is fully charged.

    I've tried to push the reset button, upgrade firmware and so on.

    When the player won't turn on, it's also not being recognized in WinXP on either my laptop or computer.

  • tonsoftackle Sep 17, 2008

    my zen stone is fully charged but wont turn on, well stay on the display shows for a second then turns off and no computor will recognize the soft wear either, can any one help me

  • codfish70 May 11, 2010

    yeah im having the same problem i have a 2 gig one and i charged it the night before with th USB cable the next morning i picked it up ( i has in a hurry to go to london ) as i dashed for the car i thought i had forgot and ran inside i found i still pluged in and as i arrived in a coffee shop in london i came to turn it on and the display was blank

    PLEASE HELP!!!

  • chris Jun 03, 2013

    You need to buy a new one.

×

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You need to buy a new one

Posted on Jun 03, 2013

My Zen Stone Plus 2Gb couldn't be turned on after trying everything like reset button and format. I downloaded a firmware update and did run with format data area, although the firmware of my stone was same. After this the player works again like it just to be, cheers :)

Posted on Jun 27, 2008

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Try sync-ing ur mp3 with windows media player 11.

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

then click on "Click Here if you require further information/assistance."

Posted on Nov 19, 2008

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The exact same thing is happening with me i have no idea what to do
it looks really coool thoughh
somebody please help meee!!!

Posted on Jul 18, 2008

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My zenstone plus won't hold a charge?

Posted on Jun 26, 2008

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Posted on Jan 02, 2017

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1 Answer

My creative zen stone plus cant switch on,except use a usb cable to connect it... and the word on the screen not clear anymore....why its happen??and how to solve it??


Hi, from the way you said your problem, might not be easy for me to just give you a direct answer to the problem. Because i don't know what happened to it before it started acting the way it those.

So what you can do for me is to write out another comment and really describe exactly what happened to it that made it the way it is now.

But before you do that let me give you some Tips to troubleshoot it first and see if it will solve the problem.

How to Troubleshoot With a Zen Stone MP3 Player

Creative Zen Stone MP3 players work without problems under most conditions, but may occasionally malfunction during normal operation. Malfunctions are often caused by errors in the player software but are occasionally caused by other issues. If your Creative Zen Stone MP3 player is not playing back music or responding to button presses, troubleshoot your device. Most problems are common and do not require service.

Instructions


Plug the small end of the USB cable into the USB jack on the Zen Stone MP3 player. If the rechargeable battery is drained, the MP3 player will not work. Wait until the indicator light stops blinking before removing it from your computer.


Connect the MP3 player to your computer and open the Creative Media Lite software on your computer. Check for updates to the player's firmware by pressing the "Check for Updates" button in the software. Follow the onscreen instructions to update the firmware if one is available. Firmware updates correct problems with the software and may resolve the problem with your device.

Reset the Zen Stone MP3 player to clear any errors that may have developed in the device's software. To reset the device, stick the end of a straightened paper clip into the hole marked "Reset." The device will restart.


Reformat the player as a last resort for fixing your Zen Stone MP3 player. To reformat the player, connect it to your computer and open "My Computer." Your player is located in the "Devices with Removable Storage" section. Right click on your MP3 player, select "Format," and confirm the selection.


Tips & Warnings

If you are still unable to operate your Creative Zen Stone MP3 player, visit the Creative support website.

Reformatting your Zen Stone MP3 player will delete all of the information on your device. Only reformat your player as a last resort.

Thanks for using fixya..

Jan 12, 2011 | Creative Labs Audio Players & Recorders

3 Answers

My creative zen is completely dead it doesn't power on at all also it doesn't charge there is no power what so ever please help me Zen Stone Plus won't turn on. I've downloaded upgrades and Creative Media...


please use a different cable to charge the unit

if it does not help then it is a serious internal fault and you will have to take it back to the creative for further repair.

Jul 30, 2008 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

My creative zen stone plus mp3 plyr not recognising by computer pls suggest what could be the problem


Support for zen stone plus on:

http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=16696&prodName=ZEN+Stone+Plus

for downloads of
1. manuals: choose the one for the operating system you are using
2. application: to communicate with your pc
3. firmware: to reinstall your player or to get the latest update
note point 3.: this will erase all the data on your player !

also for
solutions on the knowledgebase listing and: to specify your problem
a recovery tool: to get access to your player again
after a sudden fault, step by step,
up to a total reinstall

Jul 30, 2009 | Creative Technology ZEN Stone Plus Black...

1 Answer

Creative zen stone plus wont turn on


the battery is dead use a car charger it worked on my creative zen stone plus and ipod touch. the car should charge it

Jun 10, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

My player doesnot play but it just shows the word [CREATIVE] why?


The funny thing was that I could see the drive in My Computer but I couldnt access the directory because it was apparently corrupted

So I reformatted the player using comand prompt. So far, I uploaded one song and I was able to turn the stupid zen stone on and play it.

WARNING: Reformatting the drive will delete ALL files in the player.

Hope it works for you!

Jan 29, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

I have creative zen stone plus 2 gb mp3 player


which Operating system are you using...>/??
have you installed the software provided by your mp3 player..??

Jan 28, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Creative stone plus


Hi,

Initially, it would be possible that the Zen Stone plus is infected with a virus and your PC's antivirus is preventing access to it. Have you tried a reformat of the Zen Stone plus and or a virus scan?

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.

Nov 07, 2008 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Creative Zen Stone 1GB


you may need to update (and format) the firmware of your stone, it is downloadable from creative but unfortunately their support site is under repair.

http://us.creative.com/products/product.asp?category=213&subcategory=214&product=16424

once they're back on, open the site, click support then downloads, get the firmware upgrade utility (inside it is the firmware) the just run it on your PC with the Stone connected to it.

good luck.

Jun 23, 2008 | Creative Labs Zen Stone Plus MP3 Player

2 Answers

Help with zen problem


Push the reset button. This worked for me.

Mar 09, 2008 | Creative Labs Zen Stone Plus MP3 Player

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