Question about Konica Minolta magicolor 2490MF Laser Printer

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Change k toner error message

Printer has a change k toner error message but k toner is already full......any suggestions?

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  • mhill16 May 20, 2009

    I have the same problem. Since moving my 2490mf to my home office, I keep getting a message to change the yellow toner. I only use the black, so the yellow can't be out!

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If you want to use the toner cartridge after the printer decides that it's empty, you can do it by going into the Machine Settings in the menu, and option 8 (at least on my Magicolor 2590MF) says "Toner empty stop?". Just change that to NO, and you're set to go.

Posted on Oct 02, 2009

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Try to replace it again, put the old empty one in and reboot printer, after reboot, and try changing back also there can be some menu about changing consumables, sry, don't remember right now. also you may clean the chip on toner cartridge.

Posted on May 29, 2008

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I do not have a new one here. I've tried taking the old one out and shaking it and reinstalling it. It cannot be empty since I rarely use color for printing. I hate to have to buy expensive new cartridges for this printer, but it won't work with an error message about the cartridges.

Posted on May 20, 2009

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This error is caused by the drive gears missing teeth on the top cover assembly. Open up your printer and remove the toner cartridges when you start to close the cover you will notice 4 white connectors that are sprung loaded and they move as the top cover is slowly shut. This is the toner motor connectors and there will be a problem with the black connector. This issue requires an engineer to remove and replace the connectors

Posted on Apr 02, 2013

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Dr. P,
Printer will display "Waste Toner Tank Full/Not Installed" error message if the waste tank is full of toner or not installed.
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If you have user guide, it will show you how to install the waste toner tank.

Sometimes you will also get this error message if the Waste Toner sensor is covered with toner powders.
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for user manual just click here:

If this solution works, please don't forget to rate it fixya

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009-367:The Yellow (Y) Toner Cartridge CRUM Data error is detected.

  1. Cycle power on the Printer.
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  2. Verify that the toner installed is Dell toner

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Try to check it out and print.

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