Question about Jenn-Air 30 in. CCE3401 Electric Cooktop

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I have a Jenn-Air radiant cooktop, two of the burners run on high no matter where the control knob is set?

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This is usually the infinite switch has failed. They are easy to check and inexpensive. Here is a video that will walk you thru testing an infinite switch. It may be a different model but the testing will be the same. You can also enter your model # for diagrams and illustrations for your specific model. Not all models are available. All parts come with installation instructions.

Posted on Oct 03, 2010

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Posted on Jan 02, 2017

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I have a Jenn Air radiant glass cooktop, model CCE3401B. The left rear burner will not heat. Howver the indicator light under the control knob stays on continuously, regardless of the position of the...


If the light circle around the knob stayed on, then you have the same problem I just had. I purchased a OEM replacement switch via ebay for $38. Very simple replacement, but take your time so you understand how it works. It took an hour to install and works fine now. Here is the link to the parts list:
shared.whirlpoolcorp.com/assets/pdfs/literature/Repair Part List - CCE3401B.pdf

If you can, take pictures with your phone of how everything is assembled before you take it apart. It will save you hours of aggravation.

I must say, Jenn-Aire (Whirlpool Corp) was less than helpful. I asked for some advice prior to purchasing the replacement part and all they would tell me is they were willing to schedule an authorized repair shop to come over. The closest was a 2.5 hour drive each way, and the travel time cost was $85/hour. Plus the part at list price ($90 something) and installation was going to cost $600. Give me a break.

Dec 31, 2010 | Jenn-Air 30 in. CCE3401 Electric Cooktop

1 Answer

I have a Jenn-Air cve3400 cooktop. The dual radiant burner doesn't work properly. The inside portion of the burner doesn't work by itself or in tandem with the outside portion of the burner. Is it the...


I just went thru this problem. There are TWO possible switch replacement parts. one is 12002422 and was my correct replacement number.
12002125 was the WRONG part..would not work no matter how you wired it. the failed switch being replaced was part number 7403p406-60. 7403p851-60 will NOT work.
my serial # was 12284711qz
call Jen air customer support and give your serial # and switch part # to get the correct part and diagram... Jenn air changed parts and wiring in the middle of a run.

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2 right burners on my Jenn-Air JEC9536 cooktop stopped working.


I have a JEC9536ADB electric Jenn-Air Cooktop. We replaced the class top and now the knobs are all spliting and won't work. 2 of the main burners will only heat in the "high" position? What do I need to replace?

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Definitely cut your loses and get a cooktop with a warranty. That unit sat on the back shelf for a reason.......it didn't work properly.

Also, but a cook top that is compatible with the safety knobs they sell as child guards at places like lowes and home depot.

here is a link to show you how the child proof knobs work
http://www.associatedcontent.com/article/327577/childproof_your_stove_safety_1st_stove.html

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I have the radiant cooktop (i.e., glass top) version of this range. I've had this same problem since I first purchased this unit. I wondered why no one answered this question, as I check back to see from time to time. I finally contacted Jenn-Air's online support. My conversation was as follows (I'm not entirely sure that the tech support knew what she was talking about, but here you go anyway):

message.gif?p_db_name=whirlpool Cidalia C: Hi, my name is Cidalia C. How may I help you?
message.gif?p_db_name=whirlpool You: Hello!
message.gif?p_db_name=whirlpool You: I have a question regarding my "Downdraft Radiant Cooktop"
message.gif?p_db_name=whirlpool Cidalia C: Thank you for contacting Jenn-Air today with your inquiry. What is your question please?
message.gif?p_db_name=whirlpool You: None of my burners can simmer-- no matter what the setting, they will boil water!
message.gif?p_db_name=whirlpool You: Is there an adjustment that can be made to attenuate the heat?
message.gif?p_db_name=whirlpool Cidalia C: What is the model number of your cook top please
message.gif?p_db_name=whirlpool You: JED8430ADB
message.gif?p_db_name=whirlpool Cidalia C: Thank you. In looking at your burner configuration, the smallest wattage on your unit is 1200. And, unfortunately, there is no way to get a small wattage for your burners. We apologize for the inconvenience.
message.gif?p_db_name=whirlpool You: Yes, but the dials are supposed to prevent the full 1200 watts from reaching the burner unless it's on maximum heat, correct?
message.gif?p_db_name=whirlpool Cidalia C: Yes, but the burners do not get low enough to be considered simmer burners.
message.gif?p_db_name=whirlpool Cidalia C: Did you have any other questions or concerns today?
message.gif?p_db_name=whirlpool You: I suppose not.
message.gif?p_db_name=whirlpool Cidalia C: Thank you for contacting Jenn-Air. Have a good day!

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Jenn-Air Gas Cooktop Model CVGX2423


you will need to contact your certified local service tech.you might have a distributor problem at yor ignitor box.if the problem is not with your ignitors.

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