Question about HP Pavilion dv6000z Notebook

1 Answer

How do i remove a virus called antivirus is from windows vista HP laptp picked up virus yesterday and have tried maleware but it is still infected

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 47 Answers

MAN, a nickel for the times I have had to do this one...

WARNING!!! This tutorial is lengthy and has the potential to mess something up, so be forewarned.

Your best bet is to restart your computer into Safe Mode. This will keep the malware from starting on your computer in the first place.

Go down to your Start button and type in MSCONFIG, then hit enter.

In that menu you'll see several tabs, the 1st one (tab) you want is "Services". Put a check mark in the "Hide all MS services" box.
how do i remove a virus called antivirus is from - 17e51b6.pngIn the remaining boxes you'll want to UNCHECK anything that doesn't look like it belongs. Best rule to follow, "If you recognize the manufacturer, you'll be fine to uncheck it" If you DON'T know what it is err on the side of caution and leave it alone.

Once that is complete go to the "Startup" tab. Now things "could" get ugly... So here are some rules... 1. If it says Microsoft LEAVE IT ALONE!!! To be sure, you may have to hover your mouse over the programs Command line to see if it was (program location) was assigned by MS.
d06c92c.png UNCHECK any box that alludes to being the malware manufacturer. Sometimes its as easy as the name of the rodent's posterior that made the program; sometimes, it has a gibberish title like "xdbxdxbdx.exe" (yes, it'll be that ridiculous).

Now that that is done you can go in and remove the software 'by hand'; meaning that there won't be an uninstall option anywhere on the computer.

Hopefully you have all files unhidden and accessible. If not, you'll have to go into your Control Panel and then File Properties.

Select the "View" tab then scroll down to "Hidden files and folders"... Selcect the first arrow and UNhow do i remove a virus called antivirus is from - a561b2d.pngollowing three boxes...
Then hit apply... You can leave this window up if you want to return the settings back to the original.

Next go to "My Computer" and open up your "C" drive. You'll want ot go to the Windows directory (file) 1st; scroll down to the "Temp" folder and open it.

EVERYTHING in that folder MUST be DELETED. Otherwise the malware could return.

Once that's done, come out of the "Windows" file folder and go up one folder to "Users". Open that, look for YOUR user account/folder. If other folks use your computer you'll have to do this process for them as well.

Once inside you'll want to find the "AppData" folder. The actual; icon should be muted in relation to all the other folders. Open that and go into the "Local" folder. Find the "Temp" folder in there, open it and delete everything that is in there. You WILL have one file that won't/can't be erased and it should read something like "FXSAPIDebugLogFile.txt", this is completely normal, just let Windows skip it and come out of that folder.

Now, back inside the "Local" folder, see if that pesky malware program folder is in there. If it is, erase it! Then back out of the local folder and then go into your "Roaming" folder. BE CAREFUL, it can get ugly in here so don't be erasing something you use. REMEMBER!!! CANCEL is ALWAYS your friend...

You may have to open a bunch of the folders and look in to see if the named malware is lurking inside or not. Once you find it, delete the whole folder with extreme prejudice...

Once gone, come completely out of the your profile folder and tackle the same issues with others that use your computer.

Now, I have the 64bit version of Windows on my systems so there will be 2 folders you'll have to go through. If you only have the 32 bit version of Windows then the "Program Files" folder will be the only folder you need to touch (as the other "Program Files (x86)" folder won't be there).

Again, go through this/these folder(s) carefully and be sure to delete the offending program's folder.

Come completely out of all the folders and close out your "My Computer" window. Go to your "Recycle Bin" and erase the contents like a banshee!

Reboot (unless you want to return your folder options back to their original state;m then go in reverse of the directions above)...

You now have a programmed malware free laptop, worthy of framing.

Hope this helped...

Posted on Oct 09, 2010


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How to delete bad images messages from vista laptop


Getting bad images on your laptop may mean that your laptop is infected with a virus or spyware.

for the solution please try installing an Antivirus and run a FULL system scan to remove such Virus.

try downloading these antivirus or use your existing antivirus.


Feb 23, 2013 | Toshiba Satellite Computers & Internet


HOW TO REMOVE ,ave.exe known as "VISTA SECURITY 2010 POPUP"

Normal 0 false false false MicrosoftInternetExplorer4 st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}

It is fake antivirus on internet. Most of the internet users have got bad experience with this VISTA SECURITY 2010 POPUP. This particular virus cannot be detected with any normal antivirus software and at the end internet users are the victim of loosing important data by formatting the hard drive. This is a scam, should not be taken lightly. It will give popup on your screen like- your Vista PC has got serious infection - System infected with Trojan. Even it will give count of infected files, which is really very scary. This fake antivirus might have downloaded by clicking on infected FACEBOOK or MYSPACE ads or by downloading any software or movies or songs.

Press Crtl+Alt+delete and open task manger then click on process tab. Highlight ave.exe and click on end process

Try the following steps

Go to Start> Run. Type notepad and press enter...
While notepad will open, copy all the text on notepad.

Windows Registry Editor Version 5.00


@="\"%1\" %*"

"Content Type"="application/x-msdownload"

Then save this notepad as fix.reg on the Desktop

*** (Remember to select All Files on save as as window while saving the notepad) ****

Double Click on fix.reg and then click YES for confirm.

Restart the computer.

on Sep 30, 2010 | Free of Virus Remove Fake Antivirus


What is Packed.Mystic!gen5 virus and how to remove it

For remove Packed.Mystic!gen5 virus,please clean/delete all Packed.Mystic!gen5 infected files and Delete/Modify any values Packed.Mystic!gen5 added to the registry as following:
This virus is first detected: April 28, 2010
Updated: April 28, 2010 8:11:01 AM
Type: TrojanSystems
Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows Vista, Windows XP
Packed.Mystic!gen5 is a heuristic detection for files that may have been obfuscated or encrypted in order to conceal themselves from antivirus software. It is used to detect threats associated with the trojan.FakeAV family.For more information, please see the following resource:
trojan.FakeAVAntivirus. This virus /Worm/Torjan self protect for the following Dates. Initial Rapid Release version April 28, 2010 revision 003. Latest Rapid Release version April 28, 2010 revision 003Initial Daily Certified version April 28, 2010 revision 021 Latest Daily Certified version April 28, 2010 revision 021Initial Weekly Certified release date April 28, 2010A trojan horse that opens a back door on the compromised computer that modifies the home page and desktop settings on a compromised computer.,ADware can also slow your Internet connection by using bandwidth to retrieve advertisements. In addition, adware can increase the instability of your system because many adware applications are not programmed can automatically plays, displays, or downloads advertisements to a computer after the adware software is installed.steals information such as bank accounts, usernames, passwords and credit card details from your computer and sends it to the attacker. here for a more detailed description of Rapid Release and Daily Certified virus definitions.This virus/maleware/sapm/Worm threat report:SUMMARY detect level of this level SUMMARY detect level of this level
Level: LowNumber of Infections: 0 – 49
For successful remove Packed.Mystic!gen5 virus,you may also need do as following:
1. Temporarily Disable System Restore .
2. Update the virus definitions. Reboot computer in SafeMode;
3. Delete the IE temp files,some Packed.Mystic!gen5 temp file exisit there.
Read more information at flowing links:

PC solutions

What is Packed.Mystic!gen5 virus and how to remove it

on May 16, 2010 | Computers & Internet

2 Answers

How will remove the virus for pc

INstall Maleware bytes to perform clean scan and delete all infections

Jan 22, 2011 | Computers & Internet

3 Answers

Sony Vaio VGN-FZ320E is inundated with viruses, only operates in safe mode, will not accept new virus protection, and I have no Vista recovery disc. How can I download one, or will I have to wipe it...

Just sharing this,

Try to inquire on sony support. If you can have the recovery cd, usually they will charge for shipping. Have it and your hand its better you have a good fall back to restore your lap on factory settings.

But for your virus infection. You have at least a chance to purge that out of your system since you can boot on safe mode.

You can try to use combo disinfection. Like ;

1. AVG
2. Ad-aware
3. Superantispyware
4. Malwarebytes antimalware
5. Easy cleaner
6. Avast
7. Combofix
8. Mcaffee Stinger

Use combofix on safe mode but this could also do some corruption on your system this is for the last resort if ever.

Try to look for antivirus that can run on safe mode on the list, and do some research how it works best.And also try to backup your important files and installation files first before running the antiviruses. And also run antivirus one at a time. Then try to record what virus hits you.

This maybe an overkill. The reason is you don't know what virus infects you then try this antivirus who can distinguish it and run on safemode. The reason I sharing this is it will just infect you easily again even you restore it to factory installation. " Prevention is better than cure".

If ever you disinfect the virus using this, then pick one antivirus that disinfect this infection and uninstall the other. I also recommend Malwarebytes antimalware on the system together with one antivirus.


Oct 08, 2009 | Sony VAIO VGN-FZ320E/B Notebook

3 Answers

Turn off problem

Check device manager for any driver update. Also perform sfc /scan now using run command.

Jul 25, 2009 | Lenovo 3000 Y410 Notebook

1 Answer

Restarting again and again...

your computer is virus infected.
Scan your computer with latest updated antivirus and maleware removal
in safe mode.

May 24, 2009 | Sony VAIO Notebook

2 Answers

Mcafee legal instalation pops up and says trojan alert false ,thenxp anti virus pops up and says over 1000 viruses found .also i cant remove both pop ups hope you can help evelyn aged 72

This almost sounds like you have a maleware infection.
It almost sounds like the one that has been going around that claims to be Windows XP antivirus and that it found 450+ spyware infections (there is no such thing built into Windows XP).

I would suggest running SpyBot or Hyjack This to find out if you do have a malware infection.

Aug 05, 2008 | Computers & Internet

2 Answers

Pop ups, infections, viruses ,worms

If you have Vista, try running Windows Defender within Vista. If that does not work, Spysweeper will get it.

Jun 06, 2008 | Toshiba Satellite A135-S4527 Notebook

5 Answers

Windows XP... Problem has a good forum for helping get rid of virus. All you need to download is HiJackThis which is a free program install that and post the report shown at their forums and a spyware/antivirus guru will walk you through all you need to do to eradicate the virus from your system.

Jan 25, 2008 | Microsoft Windows XP Professional for PC

Not finding what you are looking for?
HP Pavilion dv6000z Notebook Logo

99 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18394 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

2600 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides