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How do i remove a virus called antivirus is from windows vista HP laptp picked up virus yesterday and have tried maleware but it is still infected

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MAN, a nickel for the times I have had to do this one...

WARNING!!! This tutorial is lengthy and has the potential to mess something up, so be forewarned.

Your best bet is to restart your computer into Safe Mode. This will keep the malware from starting on your computer in the first place.

Go down to your Start button and type in MSCONFIG, then hit enter.

In that menu you'll see several tabs, the 1st one (tab) you want is "Services". Put a check mark in the "Hide all MS services" box.
how do i remove a virus called antivirus is from - 17e51b6.pngIn the remaining boxes you'll want to UNCHECK anything that doesn't look like it belongs. Best rule to follow, "If you recognize the manufacturer, you'll be fine to uncheck it" If you DON'T know what it is err on the side of caution and leave it alone.

Once that is complete go to the "Startup" tab. Now things "could" get ugly... So here are some rules... 1. If it says Microsoft LEAVE IT ALONE!!! To be sure, you may have to hover your mouse over the programs Command line to see if it was (program location) was assigned by MS.
d06c92c.png UNCHECK any box that alludes to being the malware manufacturer. Sometimes its as easy as the name of the rodent's posterior that made the program; sometimes, it has a gibberish title like "xdbxdxbdx.exe" (yes, it'll be that ridiculous).

Now that that is done you can go in and remove the software 'by hand'; meaning that there won't be an uninstall option anywhere on the computer.

Hopefully you have all files unhidden and accessible. If not, you'll have to go into your Control Panel and then File Properties.

Select the "View" tab then scroll down to "Hidden files and folders"... Selcect the first arrow and UNhow do i remove a virus called antivirus is from - a561b2d.pngollowing three boxes...
a561b2d.png
Then hit apply... You can leave this window up if you want to return the settings back to the original.

Next go to "My Computer" and open up your "C" drive. You'll want ot go to the Windows directory (file) 1st; scroll down to the "Temp" folder and open it.

EVERYTHING in that folder MUST be DELETED. Otherwise the malware could return.

Once that's done, come out of the "Windows" file folder and go up one folder to "Users". Open that, look for YOUR user account/folder. If other folks use your computer you'll have to do this process for them as well.

Once inside you'll want to find the "AppData" folder. The actual; icon should be muted in relation to all the other folders. Open that and go into the "Local" folder. Find the "Temp" folder in there, open it and delete everything that is in there. You WILL have one file that won't/can't be erased and it should read something like "FXSAPIDebugLogFile.txt", this is completely normal, just let Windows skip it and come out of that folder.

Now, back inside the "Local" folder, see if that pesky malware program folder is in there. If it is, erase it! Then back out of the local folder and then go into your "Roaming" folder. BE CAREFUL, it can get ugly in here so don't be erasing something you use. REMEMBER!!! CANCEL is ALWAYS your friend...

You may have to open a bunch of the folders and look in to see if the named malware is lurking inside or not. Once you find it, delete the whole folder with extreme prejudice...

Once gone, come completely out of the your profile folder and tackle the same issues with others that use your computer.

Now, I have the 64bit version of Windows on my systems so there will be 2 folders you'll have to go through. If you only have the 32 bit version of Windows then the "Program Files" folder will be the only folder you need to touch (as the other "Program Files (x86)" folder won't be there).

Again, go through this/these folder(s) carefully and be sure to delete the offending program's folder.

Come completely out of all the folders and close out your "My Computer" window. Go to your "Recycle Bin" and erase the contents like a banshee!

Reboot (unless you want to return your folder options back to their original state;m then go in reverse of the directions above)...

You now have a programmed malware free laptop, worthy of framing.

Hope this helped...

Posted on Oct 09, 2010

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