Question about Creative Labs Zen Micro MP3 Player

5 Answers

Creative Zen MicroPhoto 8GB, in recovery mode, the device is not connected

My player went into recovery mode. When I try to run firmware the software says that my player is not connected. Although, it is connected and I can see in in device manager. I tried my another Creative MicroPhoto player, and with this player software runs ok.

Please help1

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  • 11 more comments 
  • madhuganeshm Jun 17, 2008

    my player says "FIRM WARE PROBLEM" and it does not start!!!
    help me out
    its a CREATIVE ZEN 4GB


  • jch5683 Jul 11, 2008

    I have a uzen microphoto and it is in recoverymode and it is not recoverying and and shows the devices is not hooked up.

  • Anonymous Sep 01, 2008

    can't do anything, because get "the device is not connected" message. Can't upgrade, can't add music, nothing.

  • akhil12 Oct 30, 2008

    recovery mode

  • Anonymous Nov 08, 2008

    my zen will not come out of recovery mode and i cannot fix it.

  • Anonymous Nov 09, 2008

    my player gets the recovery mode and wannt the firmware



  • Libra52485 Nov 12, 2008

    Mine Is Connected But Says Its Not Connected I Boiught a Brand New Computer And It Says The Same Thing On My New Computer As It Did On My Old Computer I Lost The Firmware Said Recovery Mode First I Removed The Battery When It Froze Now My Computer Diesn't Recognize My Zen Help!!!!!

  • andiyana Dec 21, 2008

    Windows detects my device but none of the Creative sotware does. Also in recovery mode, none of the options actually *work*.  No matter whiich one you select, it just freezes and won't do anything.  

  • danco0077 Feb 09, 2009

    when i turn on my creative it sends me to a recovery mode i reboot it but still nothing can someone help me please my e-mail is danco0077@hotmail.com my creative is a micropohotook 8 gb thanxs

  • Anonymous Feb 14, 2009

    efrifink is delete on my mpę

  • miindaugelis Feb 14, 2009

    if i deleted efrifink? what my nead to do?

  • Anonymous Mar 06, 2009

    my creative zen 2g have turned into recoverymode.I tried to reboot it but it refuses.

  • mprashant Apr 23, 2009

    my creative player start in recovery mode. with red and yellow screen strips. with option Clean Up, Format All, Reload Firmware, Reboot. I tried all the above option but didnt work at all any. When i connect device to computer, it is not able to detect the device at all. but charging of device is ON i can see this on device with battery and charging icon. Please suggest me what i can do this. I am from INDIA, pune location.


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5 Answers

If you can connect your device just keep it connected on the computer for a day or two, then turn it off and take the battery off and let it sit for 10 minutes or so then but it back in and turn it on. it will say rebuilding library. let it do that and it should work if not ur screwed!

Posted on Oct 23, 2008

Hello my micro dose not want to let me listen or put music on to it what do i have to do??

Posted on Oct 13, 2008

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Already try to connect to 4 pc but still not reconize..i can't do anything.my zen micro screen appear "firmware prob"..what i should do...

Posted on Oct 13, 2008

Use a different computer my didnt reconize but when i switched to a friends he fixed it all though you lose all your music...

Posted on Sep 25, 2008

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  • 502 Answers

The only way to get it up and running again is to write the firmware directly to the hard drive - you can send it to a creative labs repair company, they have the tools to do that.

Posted on Mar 07, 2009

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1 Answer

Creative zen microphoto 8gb stuck on locked. Tried taking battery out and pushing a pin into the reset button but nothing happens


Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the manufacturer?s website. Make sure that you back your music up first because when you do this you are setting it back to factory settings.

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First off, download the Firmware upgrade from Creative (http://support.creative.com/downloads/welcome.aspx?nDriverType=4#type_4)

Don't run it just yet!

Now, go into the Zen Micro's Recovery Mode:

1. Take out the battery
2. Press and hold the ON/LOCK button in the ON position (far left) and put the battery back in the player.
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The Recovery Mode options include an option to "Reload Firmware".

Now connect your Zen Micro to your PC and run the Firmware upgrade. Your player should be recognized by the Firmware uploader. If it isn't, then then your player has other damage.

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Creative Zen MicroPhoto 8GB, in recovery mode, the device is not connected


Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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Greetings,
Try using this link from creative:
http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1
It is called the mp3 recovery tool and should help you to resolve your problem. Just download the program and follow the prompts. Please let me know how it goes by making another comment in this thread.
Take Care,
-WN

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I agree, use the Reload Firmware tool on recovery mode and then upgrade the firmware from the website. If you get "firmware failed!", then try it from a different computer.

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