Question about Phonic Helix18fw 18 Channel Mixer with Firewire

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I have a Phonic Helix Board 18 Firewire MKII. It is not picking up any signal from my computer. I have tried having a DI'd bass straight into it and it works fine. My PC recognises that the devise is there, and there is a signal comming from my Computer, but nothing comming out of the desk. It is a new computer but has the same operating system as my older computer, and the desk worked fine with that. I've run out of ideas as to what might be the problem!

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  • Phonic Master
  • 5,603 Answers

It may be your old computer was running XP operating system and your new one Win7... There is a lot of incompatibility with different operating systems. You can try searching for a compatibile driver. If you cannot find one, the best thing might be to back-step to your old compatible OS and driver.

Posted on Oct 04, 2010

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Posted on Jan 02, 2017

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Operations manual


Here is a link to your manual, hope it helps.
http://www.phonic.com/en/helix-board-18-firewire-mkii.html

Nov 27, 2013 | Phonic Helix18fw 18 Channel Mixer with...

3 Answers

My power supply in my phonic helix mkII 24 board is blown, it was messed up in a power surge, I have tested the remaining connecting parts and everything else is fine. I contacted phonic and they dont...


Usually it's the electrolytic caps that go in those, they basically "cook" and dry out, a power spike just pushes them over the edge. I've also had this problem with mine & 2 12 volt switchers for my HD and for the satellite had the same fix. I added a fan which helps. Another solution is to go to a second hand store, find 3 power suplies (15v,15v, 5V) and put them in place of the existing one. I am considering that myself as the firewire packed it in again last month and I had to jump over to the other 5v regulator to get it going again, even tho it was only 0.2 v short! Cheers, Sandrine

Jun 20, 2011 | Phonic Helix18fw 18 Channel Mixer with...

2 Answers

I get a distorted sound from my speakers throug a Phonic Helix Board. It is connected on a PC through Fire Wire. The distortion is also there while using microphones or other inputs (CD-players etc.). It...


Hallo landgenoot ;)

It seems it is a power supply problem; distorted sound, no meters, solo buttons not working, headphones low level and distorted. One of the power supply voltages might be too low or even missing. The Helix series mixers use mainly 4 supply voltages: + 15 V and - 15 V for the analog part (audio), + 5 V for the DSP and logic and +48 V only for the phantom power. If for example the + or - 15 V is too low, clipping of the positive or negative parts of the waveform (dependng on which voltage is too low) will occur. If possible, first measure the voltages coming out of the power supply. You could use a metal part of a jack as ground reference.
For the FireWire board an extra voltage supplied by the switched PSU is used. It is specified as +12,2 V, but I measured 14 V. This voltage is lowered to + 5 V by a resistor on the FW board and a 7805 regulator. (Not very efficient!) But as far as I can see, the FW voltage is not the problem here. I have some service documentation of the Helix series mixers (12, 17 and 24, so if you need more you can conatct me: frankdevries [at] versatel.nl.

Groeten, Frank.

Mar 18, 2011 | Phonic Helix18fw 18 Channel Mixer with...

1 Answer

I have a Phonic Helix Board 24 firewire MK2 When i open it all the peak led stays open I think the power suply is busted I need an expert


The power supply uses three, 3 terminal regulator chips. You should find +/- 15 volts and +5 volts DC from those. There are two fuses, one for each polarity. If one of those is blown, that would cause the problem and one would need to find WHY it blew before replacing it.
You need to find a competent electronics repair person.

Nov 02, 2010 | Phonic Helix18fw 18 Channel Mixer with...

1 Answer

Ieee 1394 bus host controller driver missing in HP


Such are updates! Many have experienced this.

There is a way to back step the drivers IF you can see the device, but it sounds like you can't see the device period..

If you have a restore point on your computer (it is in PROGRAMS/ACCESSORIES/SYSTEMTOOLS/RESTORE)
You can back step the computer if you or an automatic system restore point has been created.

Otherwise, go to the HP site and downlad and install the needed driver.

Dec 22, 2009 | Phonic Helix18fw 18 Channel Mixer with...

1 Answer

Phonic Helix Board sound problems


You don't specify which model Phonic mixer in question.
Is it a powered mixer ? And are you plugging your speakers into the speaker outputs ? If it's not a powered mixer and you're plugging speakers into the Line Outputs, you're not using a power amplifier between the line outputs and your speakers - this won't work.
If it is a powered mixer and you are plugging speakers into the speaker output connectors and still getting little or no sound, check your speaker cables and the speakers themselves by plugging them into known good amps.

Jul 03, 2009 | Phonic Helix18fw 18 Channel Mixer with...

1 Answer

Pc not recognizing phonic helix 18 universal mixer


I have a Yamaha AW1600 and I had to go into my firewall settings and add it to my exceptions to allow the program access to my computer through the firewall. This may help. Thanks!

May 30, 2009 | Phonic Helix18fw 18 Channel Mixer with...

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