Question about Brother MFC-9840CDW Laser Printer

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Brother MFC9840CDW I keep getting the message 'Print Unable 32'. This has occured since replacing the Cyan Ink Cartridge. I am using a genuine part and have followed the instructions including cleaning the wire exactly. I believed this message to be a paper jam but can find no evidence of this. The only clue may be a small loose spring that I found in the back of the lower duplex paper tray. Any thoughts please?

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 214 Answers

SOURCE: error messages

I can't help directly but if you go here to the (Australian) support site

http://www.brother.com.au/customersupport/customersupport.asp

you may find your answer.

Note You may need to contact them direct to get your answer.

Good luck.

Posted on May 11, 2008

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  • 1 Answer

SOURCE: Printer is unable to print

EXPIRY GUIDE

Posted on Sep 05, 2008

usmanfz150
  • 1 Answer

SOURCE: Brother MFC-465CN won't prink cyan

You got to re-check back the Ink Cartridge you've buy recently.. Sometime the ink already freeze inside the cartridge bcoz its been really-really-really long time they keep before the usage.. Ive also have experience about problem like this b4, so better re-check/change back the cartridge.. Or If the
printer head is not at the cartridge, it is seperate from the cartridge, you have to check back the printer head also.. normally all the new printer head comes together with the cartridge.. and prefer to use the Original Cartridge more than Pirated Cartridge ok.. Cheap Cartridge always giv a lot of problem, especially like Your problem.. Thats All, Good Luck and Happy Trying..

DEAth-MaN88®

Posted on May 08, 2009

the kowalski
  • 86 Answers

SOURCE: My Brother MFC-5890CN also shows a message "Unable to print 36"

Machine Error 36 means just what said, either mechanical problem (not very likely due to age of machine), or loose part. Most often caused by ripped paper or a paper jam which results in a moved/smudged sensor, making the machine alarm.
But since the error can be temporary removed, it should be something loose that gets in the way when the printer head moves. Unfortunately, most likely the solution will be to have it serviced.
The error isn't unique for this model, but is an error used on almost all inkjets from Brother the last 4-5 years. Unless you really can find anything loose (or possibly help cleaning some with compressed air) you will have to send it in.

Posted on Jun 05, 2009

  • 1 Answer

SOURCE: Brother MFC-3360C cyan ink cartridge replace ment

On the front of the cartridge there is a sight tube for the ink, the fax shines a light through this tube to detect the ink.
I wraped a piece of paper around the tube to block the light beam on all the cartridges.
I dont need a processer to tell me if the machine is out of ink, I can work thay out when it stops printing!!
Now tell me you are out of ink you peice of electronic ****.

Posted on Oct 21, 2009

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In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc. These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

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