Question about Zebra P330i Thermal Card Printer

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Getting a command error on zebra P330i printer right after it goes to do the mag stripe encoding. I hit the gray button on right and it proceeds to print the card. You have to clear the command error with every card sent

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  • lkrummert Oct 03, 2010

    It only says "Command Error". It will continue to print when you hit the grey button on far right of machine face

  • lkrummert Oct 03, 2010

    We are using Gary Jonas Computing software. It is a software module designed for country clubs. I have used this software with this printer at different clubs with no problems. I will check with the software company monday morning again, but on Friday they said it is not a software but a hardware/driver issue..

  • lkrummert Oct 03, 2010

    Tim,
    I will contact a couple of controllers tomorrow first thing to get the driver info. Unfortunately I only have the one printer. We are located in teh Bahamas so don't have alot of clubs to rely on to "borrow" a printer for testing.
    Please leave this open adn I will get back to you tomorrow

    Thank you for the help,
    Laurie

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What is the error exactly? It just says "command error"?
Thanks Tim

Posted on Oct 03, 2010

  • 1 more comment 
  • Tim Grayson
    Tim Grayson Oct 03, 2010

    Very strange, what software are you using to print to this printer? It is telling you it is receiving errors from the software... Did anything change with what you are printing, changes to the text or changes to the template when this started happening?



    Tim

  • Tim Grayson
    Tim Grayson Oct 03, 2010

    Hmm, well do you have access to another one of these printers to eliminate the possibility of the hardware issue? If you put another one in it's place and it gets the same command error you know it is not the printer. Drivers are very unlikely, but have you tried reinstalling them? I would bet you are using the same drivers as all the other country club locations? If not try to locate those drivers and give them a try, if you can find what driver version they use and it is different, then let me know and I will find it for you.



    Thanks

    Tim

  • Tim Grayson
    Tim Grayson Oct 03, 2010

    I definitely will have it open for you and will be watching for your response :)



    Thanks!
    Tim

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