Router

Go to control panel, then Network and Internet connections
then network connections
double click local area connection
go to the support tab
put the default gateway code into your browser address bar.
if it requires a code, the name is admin and the password is password.
youll get to a web page, go to wireless settings.
type in the name of your router in the first box (ssip or something)
if its already in there then im not sure what to do. just adjust the setttings in this area and it should work.

hello!

-- who is your internet service provider
-- what is the operating system of your computer?
-- is this working fine before or is this a brand new router

you may try this and see if this help solve your problem. make sure your computer is directly connected to the router

Step 1: Shutdown the computer.
Step 2: reset the router while power on then Unplug the router’s power cable.
Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds.
Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable.
Step 5: Plug in the router's power cable once the modem’s lights appear stable.
Step 6: Power on the computer on and configure the router settings
Step 7: test the Internet connection.

if this still didnot work, upgrade the firmware of your router

note:

configuring the router settings will depends who is your provider. if your isp is dsl you need to configure your ISP username and password on the router. if your router is a cable no need to change any settings on the router. it should automatically work

if you are still having trouble configuring your device, try to call supportrix and use supportcall as your promo code for 1 free technical support.