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Ipod troubles My Ipod video (black 60GB classic) screen is frozen on the apple logo. About every few minutes a screen appears that reads: "www.apple.com/support/ipod". My ipod will not do anything else. i tried using the method of toggling the hold button then holding down the menu and the center button to restart it but all it does it turn off then go back to the apple logo. it will not do anything else. When i connect my ipod to my computer, the computer will not recognize it. It does charge it though. Do you know what is wrong?

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Put the switch on hold then unhold it
now press the center and the menu button simultaneously for about 6 seconds
till the apple sign appears.

Posted on May 21, 2009

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  • 8,596 Answers

Use the apple recovery mode described in the manual

Posted on May 27, 2008

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My ipod


The iPod is a portable music player made by Apple. As of early 2011, Apple sells four models: iPod shuffle, iPod classic, iPod nano and iPod touch. If your iPod experiences a problem such as not responding or freezing, you can reset it to see if that takes care of the problem. IPod Shuffle The iPod shuffle is the smallest iPod model, with 2GB of storage.
It has no screen and attaches to your clothing with a clip, making it well suited for exercising while listening to music.
When it doesn't respond, or if the status light is solid red, you can reset it.
Slide the three-way switch left toward the word "Off," covering the green bar. Wait 10 seconds, and then slide the switch back to reveal the green bar to turn it back on.
IPod Classic
The iPod classic has a 160GB hard drive for storing music, videos and pictures.
If it experiences a problem, you can easily reset it.
Slide the "Hold" switch to the "Hold" position and then slide it back.
Press "Menu" and the center button simultaneously on the click wheel and hold them for about six seconds, until Apple's logo appears on the screen.
IPod Nano
Apple's iPod nano has a touch-screen display and comes with 8GB or 16GB of storage, depending on the configuration.
It has a pedometer and an FM radio.
If the iPod nano doesn't respond, reset it.
Press the "Sleep/Wake" button and the "Volume Down" button simultaneously and hold them until the screen gets dark, and then wait a few more seconds until the Apple logo appears on the screen, followed by the home screen.
IPod Touch
The iPod touch has a touch-screen display, two cameras for shooting pictures and movies, and Wi-Fi for accessing the Internet. Its capacity ranges from 8GB to 64GB, depending on the configuration.
You can use the iPod touch to send email and make video calls, as well as play games and run applications. If the iPod touch freezes or otherwise isn't working, you can get it running again after resetting it.
Press the "On/Off-Sleep/Wake" button and the "Home" button simultaneously for at least 10 seconds, until Apple's logo appears on the screen.

Jun 24, 2013 | Apple iPod MP3 & Digital Media Players

1 Answer

Unlock


The iPod is a portable music player made by Apple. As of early 2011, Apple sells four models: iPod shuffle, iPod classic, iPod nano and iPod touch. If your iPod experiences a problem such as not responding or freezing, you can reset it to see if that takes care of the problem. IPod Shuffle The iPod shuffle is the smallest iPod model, with 2GB of storage.
It has no screen and attaches to your clothing with a clip, making it well suited for exercising while listening to music.
When it doesn't respond, or if the status light is solid red, you can reset it.
Slide the three-way switch left toward the word "Off," covering the green bar. Wait 10 seconds, and then slide the switch back to reveal the green bar to turn it back on.
IPod Classic
The iPod classic has a 160GB hard drive for storing music, videos and pictures.
If it experiences a problem, you can easily reset it.
Slide the "Hold" switch to the "Hold" position and then slide it back.
Press "Menu" and the center button simultaneously on the click wheel and hold them for about six seconds, until Apple's logo appears on the screen.
IPod Nano
Apple's iPod nano has a touch-screen display and comes with 8GB or 16GB of storage, depending on the configuration.
It has a pedometer and an FM radio.
If the iPod nano doesn't respond, reset it.
Press the "Sleep/Wake" button and the "Volume Down" button simultaneously and hold them until the screen gets dark, and then wait a few more seconds until the Apple logo appears on the screen, followed by the home screen.
IPod Touch
The iPod touch has a touch-screen display, two cameras for shooting pictures and movies, and Wi-Fi for accessing the Internet. Its capacity ranges from 8GB to 64GB, depending on the configuration.
You can use the iPod touch to send email and make video calls, as well as play games and run applications. If the iPod touch freezes or otherwise isn't working, you can get it running again after resetting it.
Press the "On/Off-Sleep/Wake" button and the "Home" button simultaneously for at least 10 seconds, until Apple's logo appears on the screen.

Jun 24, 2013 | Apple iPod classic MP3 Player

1 Answer

Ipod disabled


Like all electronic devices, iPods sometimes freeze and become unresponsive.
Sometimes iPods lock up when they're dropped on the ground or come in contact with water, but less destructive accidents may also cause them to stop working.
All versions of the iPod have a way to reset their hardware should they stop playing music or refuse to turn off.

Check the "Hold" switch on the top case of your iPod to be sure it isn't activated.
An iPod will appear frozen and unresponsive if this feature is activated.
A lock symbol will appear on your iPod's screen if it is in Hold mode.
Switch the "Hold" button on and off once. Place one finger on the "Menu" button and another on the center button.

Press both buttons at the same time and hold them for up to 8 seconds.
Release the "Menu" and center buttons once the Apple logo appears on your iPod's screen.
Try releasing the buttons and pressing and holding them a second time if the logo does not appear, as it can sometimes take several tries to reset a severely frozen iPod.
Press and hold the top button and the center "Home" button on a frozen and unresponsive iPod touch to reset it.
Hold the buttons for at least 10 seconds and wait for the Apple logo to appear on the screen, then release the buttons.
Connect your iPod to its powerblock or a computer if it is still frozen.
Wait 5 minutes and then try to reset it.
Sometimes an iPod can appear frozen when its battery runs out and just needs a few minutes of power to start working again.

May 15, 2013 | MP3 & Digital Media Players

1 Answer

2nd gen ipod shuffle non-responsive


Step 1:
Like all electronic devices, iPods sometimes freeze and become unresponsive. Sometimes iPods lock up when they're dropped on the ground or come in contact with water, but less destructive accidents may also cause them to stop working. All versions of the iPod have a way to reset their hardware should they stop playing music or refuse to turn off.

Check the "Hold" switch on the top case of your iPod to be sure it isn't activated. An iPod will appear frozen and unresponsive if this feature is activated. A lock symbol will appear on your iPod's screen if it is in Hold mode. Switch the "Hold" button on and off once. Place one finger on the "Menu" button and another on the center button. Press both buttons at the same time and hold them for up to 8 seconds. Release the "Menu" and center buttons once the Apple logo appears on your iPod's screen. Try releasing the buttons and pressing and holding them a second time if the logo does not appear, as it can sometimes take several tries to reset a severely frozen iPod. Press and hold the top button and the center "Home" button on a frozen and unresponsive iPod touch to reset it. Hold the buttons for at least 10 seconds and wait for the Apple logo to appear on the screen, then release the buttons. Connect your iPod to its powerblock or a computer if it is still frozen. Wait 5 minutes and then try to reset it. Sometimes an iPod can appear frozen when its battery runs out and just needs a few minutes of power to start working again.

Feb 19, 2013 | Apple iPod shuffle Second Gen. Silver (1...

1 Answer

SECURITY CODE MODEL NO A1137


Like all electronic devices, iPods sometimes freeze and become unresponsive. Sometimes iPods lock up when they're dropped on the ground or come in contact with water, but less destructive accidents may also cause them to stop working. All versions of the iPod have a way to reset their hardware should they stop playing music or refuse to turn off.

Check the "Hold" switch on the top case of your iPod to be sure it isn't activated. An iPod will appear frozen and unresponsive if this feature is activated. A lock symbol will appear on your iPod's screen if it is in Hold mode. Switch the "Hold" button on and off once. Place one finger on the "Menu" button and another on the center button. Press both buttons at the same time and hold them for up to 8 seconds. Release the "Menu" and center buttons once the Apple logo appears on your iPod's screen. Try releasing the buttons and pressing and holding them a second time if the logo does not appear, as it can sometimes take several tries to reset a severely frozen iPod. Press and hold the top button and the center "Home" button on a frozen and unresponsive iPod touch to reset it. Hold the buttons for at least 10 seconds and wait for the Apple logo to appear on the screen, then release the buttons. Connect your iPod to its powerblock or a computer if it is still frozen. Wait 5 minutes and then try to reset it. Sometimes an iPod can appear frozen when its battery runs out and just needs a few minutes of power to start working again. Hope this helps.

Jan 24, 2013 | Apple iPod MP3 & Digital Media Players

1 Answer

My ipod touch 4th generations says ipod disabled connect to itunes, but screen is locked


Like all electronic devices, iPods sometimes freeze and become unresponsive. Sometimes iPods lock up when they're dropped on the ground or come in contact with water, but less destructive accidents may also cause them to stop working. All versions of the iPod have a way to reset their hardware should they stop playing music or refuse to turn off.

Check the "Hold" switch on the top case of your iPod to be sure it isn't activated. An iPod will appear frozen and unresponsive if this feature is activated. A lock symbol will appear on your iPod's screen if it is in Hold mode. Switch the "Hold" button on and off once. Place one finger on the "Menu" button and another on the center button. Press both buttons at the same time and hold them for up to 8 seconds. Release the "Menu" and center buttons once the Apple logo appears on your iPod's screen. Try releasing the buttons and pressing and holding them a second time if the logo does not appear, as it can sometimes take several tries to reset a severely frozen iPod. Press and hold the top button and the center "Home" button on a frozen and unresponsive iPod touch to reset it. Hold the buttons for at least 10 seconds and wait for the Apple logo to appear on the screen, then release the buttons. Connect your iPod to its powerblock or a computer if it is still frozen. Wait 5 minutes and then try to reset it. Sometimes an iPod can appear frozen when its battery runs out and just needs a few minutes of power to start working again. Hope this helps.

Jan 19, 2013 | Apple iPod touch 4th Generation MP3 Player

1 Answer

How do I fix my frozen e reader


Like all electronic devices, iPods sometimes freeze and become unresponsive. Sometimes iPods lock up when they're dropped on the ground or come in contact with water, but less destructive accidents may also cause them to stop working. All versions of the iPod have a way to reset their hardware should they stop playing music or refuse to turn off.

Check the "Hold" switch on the top case of your iPod to be sure it isn't activated. An iPod will appear frozen and unresponsive if this feature is activated. A lock symbol will appear on your iPod's screen if it is in Hold mode. Switch the "Hold" button on and off once. Place one finger on the "Menu" button and another on the center button. Press both buttons at the same time and hold them for up to 8 seconds. Release the "Menu" and center buttons once the Apple logo appears on your iPod's screen. Try releasing the buttons and pressing and holding them a second time if the logo does not appear, as it can sometimes take several tries to reset a severely frozen iPod. Press and hold the top button and the center "Home" button on a frozen and unresponsive iPod touch to reset it. Hold the buttons for at least 10 seconds and wait for the Apple logo to appear on the screen, then release the buttons. Connect your iPod to its powerblock or a computer if it is still frozen. Wait 5 minutes and then try to reset it. Sometimes an iPod can appear frozen when its battery runs out and just needs a few minutes of power to start working again. Hope this helps.

Jan 19, 2013 | Apple iPod touch 1st Generation (8 GB) MP3...

3 Answers

How to reset my 60gb classic


Step 1: Hook iPod up to computer using the included cable that came with the iPod.
Step 2: Open iTunes and on the left side, your iPod should show up.
Step 3: Click on the iPod and your right screen should change to show your iPod and its current general information.
Step 4: Scroll down the right screen to find the "Restore" option. Click on that, and it will give you a warning telling you that it will erase everything on the iPod. Click Yes.
Step 5: Wait, and iTunes will prompt you in a few minutes with a welcome screen for your reset iPod.

Feb 28, 2011 | Apple iPod MP3 Player

2 Answers

I turn the ipod on an it keeps on showing the apple an has a big red x and says www.apple.com/support/ipod


You need to restore your iPod from Disk mode:
  1. Before placing the iPod into disk mode, you should verify that it is charged.
  2. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
  3. Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
  4. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.

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  5. Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect"
  6. Open iTunes.
  7. After a few moments, your iPod will appear in the Source panel in iTunes.
  8. Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
  9. Click Restore.
Hope that helps.
Cheers.

Dec 27, 2010 | Apple iPod classic MP3 Player

1 Answer

Frozen Ipod Nano


  1. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
  2. Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
  3. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
  4. Connect it to your computer.
  5. In iTunes, select Restore to Restore the iPod firmware. This erase everything on the iPod.

Dec 04, 2007 | Apple iPod nano

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