Question about Cameras

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When I turn the camera on, it says "lens error" - but the lens is not on. It tells me to remove the lens cap and turn the camera on. Can I fix this problem myself?

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  • Obertelli
    Obertelli Oct 03, 2010

    Please state the make and model.

  • lhudson825 Oct 04, 2010

    Coolpix P100

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  • Master
  • 3,006 Answers

The Coolpix P100 is a bridge camera: an advanced digital compact model styled like an SLR and with many similar user features, but with a single non-interchangeable lens fitted to the camera. I was therefore a bit puzzled by your comment that "the lens is not on". I now realise that you meant that the lens was not switched on.

Although the lens cannot physically be removed from the camera, when not in use (camera off or only turned on in playback mode) it retracts as far as it can into the camera body. But even in playback mode the camera will run diagnostics on the lens when the camera is turned on. Your camera has detected a lens error, this is such a common fault that I hope you don't mind me pasting my stock generic answer below. No point in reinventing the wheel!

Stuck lenses are probably the most common reason that compact digital cameras get thrown away, but there's a fair chance of recovering use of your camera again

The fault is commonly caused by dirt or grit blocking the mechanism, or due to it having suffered a recent fall. Another common cause is that the camera was in a pocket or bag and the power button accidentally activated and tried to open the lens against resistance. The mechanism may have simply become dislodged or there may be parts which have broken.

If your camera is still under warranty (should definitely apply to the P100 as it's a very recent model) and has definitely not been subject to misuse then contact the Nikon service department in your country to find out about a free repair. If the warranty has expired though a professional repair will far exceed the cost of replacing your camera. You will therefore have nothing to lose by trying to fix this yourself.

Please click here and you will be taken to an excellent article provided by the Camera Repair website. For the most part, you'll be guided on how to physically manipulate your camera to try and clear the fault. The article mentions Canon a few times but the advice applies equally to all cameras with lens errors. Note that the article clearly tells you which remedies are warranty-friendly and which ones you must not attempt if you wish to preserve your rights to a warranty repair.

If the link doesn't work then cut and paste the following address into your browser:-

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Good luck, I hope you manage to use this information to fix your camera. Please take a moment to rate the free answer I have provided for you and any testimonial which you might wish to add is always welcome!

Posted on Oct 04, 2010

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