Question about Mitsubishi WD-62927 62" HDTV

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Ghosting and color issues still occurring

Hi Paul,

i've updated the information on my problem with my mitsu wd-62927 including a youtube link demonstrating the problem. . Do you have any suggestions as to what to do for this problem.

Thanks Warwick

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  • wburrows May 27, 2008

    hi paul,

    here is the link:

    http://www.flickr.com/photos/wazandrob/2...

    i have also added more info to the original problem thread here:

    http://www.fixya.com/support/t515380-2yr...

    including an answer to your question: does the problem also occur on the tv menu displays. the answer is yes it does.

    btw, is this the right way to reply to you? its not very clear how to respond to you on this site.

    warwick

  • wburrows May 27, 2008

    I will contact Mitsu as you say and try to get it fixed. I saw on a website that they have extended the warranty on the light engines for the 73" version of my model so I will try that angle too. Is this something I could do myself? Is there somewhere to buy the part? I have the service manual for my model and there are instructions on how to replace the light engine in the manual. I haven't been through the whole process in detail to see what's involved though.



  • wburrows May 27, 2008

    Ok i've contacted them and they want a diagnosis and estimate from an authorized mitsu dealer which is something I hadn't gotten yet. I'd had a serviceman look at the video you saw (because it happens spuriously) and they also said it is probably the light engine. Is there anything about the problem that you suggest that I specifically point out to the serviceman? Mitsu want me to fax that all in to them. They've already asked me whether I have an extended warranty with Mitsu or the dealer (DirectBuy) and I said no -- but they didn't stop there and are still asking for the diagnosis etc. They may just "review" that all and deny me because it out of warranty anyway but then I will just have to dig my heels in. After all they have extended the light engine warranty on the 73" model of the same line of TVs.



  • peter62927 Aug 22, 2008

    I have the exact same issue pop up 2 weeks ago on my WD-62727. It seems to get worse when the TV warms up. Have you gotten a diagnosis of the problem?



    BTW: Did you also experience problems with built-in PVR? Mine has problem playback some time where it say corrupt data or sometimes the recording did not complete.



    Peter

  • oluwolefash Jan 15, 2009

    Ghosting and color issues still occurring problem

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Glad to help. How do I get to the Youtube link?

Posted on May 27, 2008

  • 1 more comment 
  • Paul Buscema May 27, 2008

    I tried but I am told the video is no longer available.

    Can you send a picture to

    Paul@buscema.org?


  • Paul Buscema May 27, 2008

    Thanks for the video info. You have a bad light engine. This is the main optical block and it is a costly repair. I would try to con tact Mitsubishi and see if a local servicer can fix this in an extended warranty program. Mitsubishi's consumer affairs number is 800.332.2119. The more you complain the better your chances of getting this fixed with limited cost to you.

  • Paul Buscema May 27, 2008

    Even if you can, I don't recommend installing it yourself. Complain to Mitsubishi and be persistent. Over time, your efforts will pay off.

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