Yes I too had the same OPEN TRAY ERROR....... I put it down to trying to play copied discs in it... Anyway, my soloution is this.
open up the xbox, especially if you have no warranty left, Youll need a small star key. Then carefully remove the cd drive unit. You will need to tease the eject button out of the way during removal. Remove the 4 hex screws and then remove the top. Place the unit back in the xbox and put a disc in. Re connect it to the tv and power supply. As the drive trys to read the disc, gently help it so spin and gather speed. I'd suggest using an old film ( NOT A COPY)......This will re-boot the out of sync laser'n'stuff. it worked for me.....Hope this helps :o)
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Hey andrew small. The same thing happens to me sometimes, but only when I power up and there is no game in the drive. I also keep the console vertical and that seems to be the problem. Whenever it happens to me, I just tip my console enough so that it is recognized as horizontal and then it pops out just fine. Try having the 360 be on it's side.
Your optical drive has gone bad. Send it in if it's under warranty or look up a replacement online. Just type "xbox 360 optical drive" in your favorite search engine and you'll find plenty of places that sell them.