Question about Microsoft Xbox 360 Console

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Open tray error

Hey my xbox 360 is having a problem recognizing disks. When I put a disk in it won't recognize and say open tray. This happens for all my disks. Please help

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  • anthonyfp May 27, 2008

    where do i get a cd drive cleaner? Do I open up drive? thanks

  • unstabledd Jun 10, 2008

    i have the "open tray" on any type of media and i tried the cd/dvd lens cleaner and it won' play that

  • Anonymous Jun 10, 2008

    my problem is very similar it either says, "to place the disc in an xbox 360 console" or to open disc. it takes a few tries before i can get games to work.

  • Anonymous Oct 15, 2008

    In the middle of Halo 3 my console restarts, then tells me that it is opening/closing the CD tray.. but.. here's the thing... the cd tray dont do anything.. its happened twice so far. and I dont understand. this is the console they sent me when i had the 3 flashing red lights, is this problem fixable by Microsoft for free as well, if it is not.. it should be.. i am about to trade the damn thing in for a nintendo Wii



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Yes I too had the same OPEN TRAY ERROR....... I put it down to trying to play copied discs in it... Anyway, my soloution is this.
open up the xbox, especially if you have no warranty left, Youll need a small star key. Then carefully remove the cd drive unit. You will need to tease the eject button out of the way during removal. Remove the 4 hex screws and then remove the top. Place the unit back in the xbox and put a disc in. Re connect it to the tv and power supply. As the drive trys to read the disc, gently help it so spin and gather speed. I'd suggest using an old film ( NOT A COPY)......This will re-boot the out of sync laser'n'stuff. it worked for me.....Hope this helps :o)

Posted on Apr 18, 2009


Your problem is that your Xbox 360 cd drive, the ray inside it is scratched, get a cd drive cleaner and it will be fixed.

Posted on May 27, 2008


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Posted on Jan 02, 2017

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The lens is out of alignment so doesn't know where the start of the disk is. This means that you wiil get the "Open tray" message with each disk you place a disk in the drive.

If you have any warranty on the Xbox 360 then i recommend that you sent it back to Microsoft for adjustment.

If there is no warranty then what you could do is lay the Xbox on its side and repeatedly tap the top of the Xbox when you put a disk in to see if it will read.

If not then you will have to take the Xbox apart which is a difficult job, then take the CD/DVD drive out. Take that apart and adjust the lens unit yourself or take the console to a repair store.


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You can check the Open Tray error troubleshooting tip i have put on FixYa, check the link here

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Hey andrew small. The same thing happens to me sometimes, but only when I power up and there is no game in the drive. I also keep the console vertical and that seems to be the problem. Whenever it happens to me, I just tip my console enough so that it is recognized as horizontal and then it pops out just fine. Try having the 360 be on it's side.

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Check out this tip which i have posted on Fixya for Xbox 360 Open Tray Error, see if this helps

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We offer competitivley priced repairs and a 12 month warranty on all new lasers.


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