Question about Lexmark X5470 All-In-One InkJet Printer
Remove the ink cartridge (or cartridges) from the printer.
Turn the cartridges over so you can see the copper foil portion of the cartridge casing. You'll see many neatly punched holes in this copper tape. Look closely: if any of the holes seem to be torn, with jagged edges, or if there are tears anywhere else on the copper foil, the cartridge has been physically damaged. Replace it. If the foil appears to be all right, continue.
Moisten the tip of your finger. Gently rub it over the small print head on the bottom of the cartridge. The print head will look like a small plastic or glass window. Rub away any old, dried ink that may have collected on the print head. Old, dried ink has "killed" many a cartridge, particularly if you haven't used the printer in a while. Use your finger tip rather than a towel or a cotton swab: Your fingertip won't leave stray fibers on the print head which could cause further problems.
Seat the cartridges back into the printer. Firmly snap shut the cartridge carrier. Let the printer take the cartridge head back to the proper starting position on the track. Close your printer service bay.
Turn off your printer. Unplug it from the power source for 10 seconds. Plug it back in and turn on the printer.
Follow your onscreeen software instructions on aligning the cartridge heads. The alignment prompt comes up each time the printer detects the cartridge has been replaced or moved. Be sure to note whether this is a new or an old cartridge when you answer the dialog questions.
Use a brand new cartridge, one that is freshly packaged, if the alignment process on the old cartridge fails. This will tell you, definitely, whether the problem is a cartridge problem or a larger printer problem.
Replace the printer if no cartridge--regardless of age-- will successfully align in the printer.
Posted on Oct 03, 2010
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Posted on Jan 02, 2017
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May 26, 2011 | HP Office Equipment & Supplies
Memory Supply Error 10.00.00 The printer is unable to read or write to the print
cartridge e-label, or the e-label is not on the cartridge.
Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector
Contact a local HP Authorized Service Center for further assistance.
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