Question about HP Photosmart C7180 All-In-One InkJet Printer

2 Answers

Carriage jam error

Keep getting "Carriage Jam" error and message to open door, clear carriage jam and press OK to continue. Don't know what they mean. I don't see a carriage jam. Help!!

Posted by on

  • NYMC Oct 01, 2008

    Display


    Error
    Carriage jam
    Open door, clear carriage jam, and then press OK to continue.


    Unfortunately, there's no paper to remove.

  • zobzac Dec 12, 2008

    the carride is completely jammed and does not seem to be anything stuck causing it to jam

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2 Answers

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  • Expert
  • 79 Answers

Hi,

Perform a semi-full reset on the all-in-one by following the steps below

1
Take out the cartridges from the unit .
2
Make sure the unit is connected to the wall jack directly without any surge protector.
3
Unplug the power cord from the back of the unit ( without turning off the unit ) .
4
Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
5
Do not release the keys after a few seconds u will find te hp logo or bars moving across the screen .wait while the unit turns off.
6
after one minute turn on the prnter . it will go into alligment phase > let it finish .


7 Allow the all-in-one to re-initialize. This may take a minute or two.

8 If prompts appear in the all-in-one display to set the front panel language and country settings, perform the steps to set this information

Thanks

Posted on Jun 04, 2008

HAHAHA i can't believe this actually worked. Whats with all these fail safes they never tell us about. Thanks for the tip. Oh and i used it on a 6310 all in one HP officejet.

Posted on Aug 23, 2008

4 Suggested Answers

  • 1 Answer

SOURCE: How do I get fix a "carriage jam"?

I was able to run run a piece of photo paper through a couple of times and printer now seems to be working again. The theory was that running a heavy piece of paper through might help clear little piece of paper that was not visible. The photo paper is less likely to tear if it gets jammed too.

Posted on Apr 20, 2008

adonscott
  • 106 Answers

SOURCE: error message

hi,

below is the document that i want you to follow to somehow resolve your issue.

CLICK HERE TO VIEW DOCUMENT ==>> CARRIAGE JAM

Please let me know the outcome after you perform the steps.

thank you so much.

adonscott

Posted on Jul 18, 2008

rockfixya
  • 679 Answers

SOURCE: HP Officejet 7410 "carriage jam"

SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Posted on Feb 03, 2009

jonb3838
  • 237 Answers

SOURCE: carriage jam error

The Jam error is most likely cause by one or more of the sensor flags these are the plastic usually black things hanging along the paper path. One of those are either stuck or broken. Check the path and look for those items.

Posted on Feb 13, 2009

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1 Answer

How do i clear a carriage jame an ,sg find nothing wrong


Click the link below to go to the hp printer support page for your printer paper jam. Pay special attention to the rear door , as many people miss that detail when clearing paper jams.Also , you can click on the troubleshooting link at the top of that page, followed by "solve a problem " in the drop down box to get answers for other problems,

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I think the message is instructions, as in
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hi,

below is the document that i want you to follow to somehow resolve your issue.

CLICK HERE TO VIEW DOCUMENT ==>> CARRIAGE JAM

Please let me know the outcome after you perform the steps.

thank you so much.

adonscott

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I was able to run run a piece of photo paper through a couple of times and printer now seems to be working again. The theory was that running a heavy piece of paper through might help clear little piece of paper that was not visible. The photo paper is less likely to tear if it gets jammed too.

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