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I have a samsung touch screen cell phone. the touch screen does not work? it will un lock but when you touch the screen nothing happens. samsung a877

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  • Anonymous Mar 23, 2014

    un used screen

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  • Cell Phones Master
  • 17,129 Answers

First of all remove the battery and the memory card from the phone. Use a hair dryer to warm up the battery compartment so as to warm up the set lightly. Now replace only the battery after about 15 minutes back into the phone and switch on. If the phone boots up and comes alive with a touch pad working, then reset phone to factory settings,connect your phone to PC to have a virus scan . Also now have your memory card scanned for virus,remove files and format.
If however the fault stays then you might have to contact Samsung to have the software reinstalled.

Posted on Oct 03, 2010

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Posted on Jan 02, 2017

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