Question about HP Compaq Presario SR1820NX (ER919AA) PC Desktop
Back to factory settings requires the Restoration Disk. (CD disk)
Turn the computer on, install the Restoration Disk in your optical drive, (Either one), and wait for the disk to boot up.
Once you come to the question of, "What do you wish to do; Non-Destructive Restoration, or Destructive Restoration, choose Destructive Restoration.
(Non-Destructive Restoration is Repair.
Destructive Restoration is a Full Installation )
After you click on your choice follow the instructions.
Takes an average of 35 to 45 minutes.
Don't have the Restoration Disk?
You can obtain it from HP Support. (HP bought out Compaq)
The disk/s are free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.
In the USA the phone number to call them is toll free.
(Big deal if you have unlimited service, or a cell phone, huh?
I just included this info anyway)
24 hours a day, 7 days a week.
(I called this number to verify it's a working number, and the procedure is still the same, about 2 months ago. It's a working number. No charges are involved)
For HP Support phone numbers not in the USA,
You will need your Serial Number, (S/N), to give to the nice representative on the phone.
This is either on the back of your computer tower, or up on the side of the tower.
It's in the white Service Tag.
If you have questions please post in a Comment.
Would appreciate hearing how this came out.
Posted on Oct 03, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
Dec 23, 2016 | Compaq Computers & Internet
While many problems can be solved by less drastic measures, Compaq owners sometimes need to restore their computers back to factory new condition.
If the operating system becomes corrupt, or if the computer is struck with a persistent virus, restoring the PC to its original factory default settings is often the best way to deal with the problem.
While older Compaqs relied on restore CDs to restore factory settings, newer machines come with a recovery partition built into the unit.
Shut down the Compaq computer and wait for it to power off.
Press the "Power" button to restart it.
Press the "F11" key as soon as you see a black screen.
This will boot the Compaq into the recovery partition.
Follow the on-screen instructions to back up any user files before the recovery process begins.
Click "Next" to start the recovery manager and follow the on-screen instructions.
Hope this helps.
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